Customer Support Engineer (Routing & Switching)
San Jose, CA, United States
Provides second/third level technical support for Routing Protocols technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.
Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
Provides technology/product training and intellectual property material as required
Acts as focal point for large account network problem resolution.
Effectively utilizes moderate to complex lab setups to recreate and solve problems
Submits complete and correct bug reports in area of expertise.
Interacts across TAC teams and development teams at peer level.
Required Skills:
Routing/Switching - Strong Analytical and troubleshooting skills with Routing/Switching across Cisco platforms.
Candidate must have at least 4-5 years of Networking industry experience and knowledge, products and protocols
Demonstrated proficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS
Ability to handle critical customer issues/problems.
Able to determine problems and deliver known solutions with a high level of customer satisfaction.
Ability to determine root cause and resolution for previously unknown problems.
Good verbal communication skills.
If you are interested in this job listed here, please e-mail your detailed resume to [email protected] for immediate consideration for qualified candidates.
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