Delivery Lead

Dublin, OH, United States

You have a life. We like that about you. At OCLC, we believe you'll do the best work of your life when you're living the best life possible.

We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.

Technology with a Purpose. OCLC supports thousands of libraries in making information more accessible and more useful to people around the world. OCLC provides shared technology services, original research and community programs that help libraries meet the ever-evolving needs of their users, institutions, and communities. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries.

The Job Details are as follows:

The Technology and Professional Services Delivery Lead will oversee the post-sale technical implementation and support of our technology products and will be responsible for managing and supervising projects from initial installation to ongoing maintenance, ensuring successful delivery and client satisfaction. Additionally, this position will play a key role in product strategy and roadmap development. You have a life. We like that about you. At OCLC, we believe you'll do the best work of your life when you're living the best life possible.

We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.

Technology with a Purpose. OCLC supports thousands of libraries in making information more accessible and more useful to people around the world. OCLC provides shared technology services, original research and community programs that help libraries meet the ever-evolving needs of their users, institutions, and communities. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries.

The Job Details are as follows:

The Technology and Professional Services Delivery Lead will oversee the post-sale technical implementation and support of our technology products and will be responsible for managing and supervising projects from initial installation to ongoing maintenance, ensuring successful delivery and client satisfaction. Additionally, this position will play a key role in product strategy and roadmap development.

This position will lead and manage a team of Implementation Consultants, ensuring the delivery of high-quality technical solutions that meet client needs. This role may require occasional travel to build relationships with current or potential clients. Responsibilities:

Drive vision and strategy, road map, and lifecycle of advisory and consultative solutions delivery.

Direct/Manage/Supervise post-sale technical implementation support of technology products.

Oversee implementation projects including installation, upgrades, testing, and maintenance.

Engage customer to develop/refine portfolio strategy, influence customer and industry direction, and execute strategy.

Responsible for driving successful delivery of solutions and representing the organization to the outside market, including customers, partners, and analysts.

May consult with clients to analyze and verify operational needs and to understand clients' business objectives.

Extensive business and technical knowledge with comprehensive understanding of the client’s organization and functional area.

Possess and maintain a high level of industry specific business knowledge by remaining current with emerging products and technical updates.

Ensure product line performance and identify market trends and opportunities.

Assists executives and/or senior directors in defining organizational goals and strategic plans.

Direct/Manage/Supervise team of technical and functional consultants.

Requirements:

Typically requires a bachelor's (or international equivalent) in a technical field and 12+ years of relevant experience. Advanced degrees or certifications are a plus.

Proven leadership experience in managing and motivating technical teams.

Demonstrated project management experience in organizing, planning and executing portfolio of large-scale projects from conception through implementation.

Proven ability to manage multiple competing priorities simultaneously

Excellent communication, presentation, and interpersonal skills with the ability to build strong relationships with internal and external stakeholders.

Demonstrated ability to analyze complex problems, develop solutions, and drive successful project execution.

In-depth knowledge of the relevant technology industry and emerging trends.

Experience partnering with product management, sales, and marketing teams.

Desired Qualifications:

Experience in delivering end-to-end cloud-based projects

Knowledge of the latest technology trends and advances, with specific preferred experience in Workday modules, tolls and implementation

Experience working with/ understanding requirements of clients in higher education

Send your resume to our Talent Acquisition Team for future opportunities!

About Us Who we are: We are a non-profit global technology company that develops innovative services for libraries. Together with member libraries, we connect people to the resources they need to learn and grow, and ultimately, to transform the world. We connect libraries to other libraries, making their work more efficient and effective. Our large-scale, high-performance cloud computing services enable libraries to share data, work, and resources to save money and better serve their communities.

What we do: We are dedicated and passionate about libraries—and helping them change lives. Our goal is to provide innovative technologies for every library to help them meet the demands of a rapidly changing digital world. Our success depends on our ability to deliver new, high-quality features and stable, scalable solutions for libraries.

Live our values: We offer a dynamic, fulfilling work environment that is productive, collaborative, innovative—and fun. We are consistently rated among the top employers within Central Ohio and across the IT landscape. There is a strong, team-based culture where everyone is appreciated and focused on common goals. You will make a difference.

OCLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you are interested in applying for employment with OCLC and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at +1-614-764-6000 or email at [email protected]

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