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Sonic Automotive
Grand Prairie, TX, United States
Guest Loyalty Specialist in Grand Prairie, TX at EchoPark Automotive Location: 2615 Interstate 20 Frontage Road Grand Prairie, TX 75052 Job Type: Administrative Experience: Associate About EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. F
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Job Source: Signet JewelersRARE Hospitality Management, LLC.
Fort Worth, TX, United States
Great Food, Packaged with care to go with you ANYWHERE. The To Go Specialist position is all about: Ensure that we package food for convenience without compromising quality Build Guest Loyalty with order accuracy and on time delivery Focus on clean and sanitized Guest touch points and work area Working together as a team to deliver a great LongHorn
Job Source: RARE Hospitality Management, LLC.RARE Hospitality Management, LLC.
Grand Prairie, TX, United States
Great Food, Packaged with care to go with you ANYWHERE. The To Go Specialist position is all about: Ensure that we package food for convenience without compromising quality Build Guest Loyalty with order accuracy and on time delivery Focus on clean and sanitized Guest touch points and work area Working together as a team to deliver a great LongHorn
Job Source: RARE Hospitality Management, LLC.Grand Prairie, TX, United States
Guest Loyalty Specialist in Grand Prairie, TX at EchoPark Automotive Location: 2615 Interstate 20 Frontage Road
Grand Prairie, TX 75052
Job Type: Administrative
Experience: Associate
About EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!
Job Description EchoPark Automotive is looking to hire a Guest Loyalty Specialist for our dealership in Grand Prairie, TX. The EchoPark Guest Loyalty Specialist manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at EchoPark through NPS and online reviews.
What You'll Do:
Ensure the guest’s happiness and their likelihood to recommend EchoPark to others.
At all times act as the owner of the company/guest communication. Own the guest’s concerns until you’ve resolved any issues and/or met the guest’s needs.
Answer and return all guest phone calls and emails in a timely, friendly manner.
Communicate with sales and recon departments.
Schedule appointments.
Meet and greet the guest, make the guest feel welcome, and set expectations regarding the upcoming process.
Liaise with recon to ensure timely completion and with guests to provide updated information and expectations.
Ensure repairs have met company standards and guest expectations.
Work to create an outstanding culture of communication with the guest and team.
WhatWe’reLooking For:
Demonstrated customer service and attention to detail
Experience in problem resolution
Be transparent
Take the high road
Willingness to learn
Take ownership
Celebrate small successes
What We Offer:
$42,000 annualsalary or > base with monthly bonus opportunities
Health, Dental and Vision Insurance
401k with a 4% company match
Paid vacation
Access to leadership and personal development programs
Additional Information
All your information will be kept confidential according to EEO guidelines.
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Guest Loyalty Specialist jobs in Grand Prairie, TX, United States
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