Customer Order
Houston, TX, United States
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The Customer Order Specialist plays an integral role in working with our pre-need client families, via phone and email, who have purchased a bronze marker at one of our cemeteries. The Specialist is responsible for concept design/layout of memorials to support the Company’s marker storage initiative. This role works to consistently uphold established standards, maintain accuracy/integrity and ensure that all artwork and image files are properly maintained.
JOB RESPONSIBILITIES
Conduct phone calls to existing client families to review their memorial selection and gather the details needed for the memorial / marker design to be manufactured and stored with our supplier
Provide the highest level of customer service to both internal and external customers
Using the company’s internal point-of-sale system and our supplier’s system research, design and submit bronze memorial / marker designs for approval by client family to manufacture and store
Meet the weekly productivity goals set forth for the Bronze Memorial team
Catalog, update and maintain digital library of all projects within established filing system
Adjust priorities when appropriate and perform other job related duties assigned to meet team goals
MINIMUM Requirements
Education
High school diploma or equivalent
Experience
One year of customer service or call-center related experience required
Knowledge, Skills and Abilities
Ability to adjust priorities when appropriate to meet weekly productivity goals
Knowledge and experience working with Microsoft Office software including Excel, Outlook and Word
Attention to detail/accuracy; proofreading and quality control skills
Ability to work efficiently and independently within a goal-oriented environment with a high energy level and positive attitude
Demonstrated effective communication skills, both oral and written
Ability to work well as part of a cohesive team
Work Conditions
Work Environment
When considering the work environment associated with this job, the following factors may apply:
Work indoors during all seasons and weather conditions
Standard business dress is required
Work Postures
When considering the work postures associated with this job, the following factors may apply:
Sitting continuously for many hours per day, up to 6 hours per day
Physical Demands
When considering the physical demands associated with this job, the following factors may apply:
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
When considering the work hours associated with this job, the following factors may apply:
Working Saturdays when necessary to meet the weekly productivity goal.
Postal Code: 77019
Category (Portal Searching): Logistics
Job Location: US-TX - Houston
Job Profile ID: C00749
Time Type: Full time
Location Name: SCI Corporate Office