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Conduent
Little Ferry, NJ, United States
About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a cultur
Job Source: ConduentTricorBraun
Elmwood Park, NJ, United States
Make our quality assurance team your best move ever We’re looking for a meticulous Quality Assurance Analyst to join our Operations Team to help our customers solve any packaging quality issues Why here ? TricorBraun is a global packaging leader, with team members working in locations throughout the Americas, Europe, Asia, Australia and New Zeala
Job Source: TricorBraunPeopleShare Inc
Whippany, NJ, United States
PeopleShare is seeking a HYBRID Quality Assurance Analyst for an innovative, industry leading healthcare company in Whippany, NJ! You will be responsible for collecting and analyzing data collected from various resources, identifying trends and opportunities and will be communicating and presenting to key stakeholders and clients. Schedule: Monday
Job Source: PeopleShare IncEvolent
Little Ferry, NJ, United States
Your Future Evolves Here Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our
Job Source: EvolentTricorBraun Holdings
Elmwood Park, NJ, United States
Quality Assurance Analyst page is loaded Quality Assurance Analyst Apply locations Elmwood Park, New Jersey King of Prussia, Pennsylvania time type Full time posted on Posted 2 Days Ago job requisition id R-100659 Make our quality assurance team your best move ever We’re looking for a meticulous Quality Assura
Job Source: TricorBraun HoldingsTricorBraun
Elmwood Park, NJ, United States
Make our quality assurance team your best move ever We’re looking for a meticulous Quality Assurance Analyst to join our Operations Team to help our customers solve any packaging quality issues Why here ? TricorBraun is a global packaging leader, with team members working in locations throughout the Americas, Europe, Asia, Australia and New Ze
Job Source: TricorBrauncoAction.com
Morristown, NJ, United States
At Coaction, we're a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients. The QA Analyst is a key part of Coaction's IT team that enables new products and enhancements
Job Source: coAction.comMSIG Holdings USA, Inc.
Warren, NJ, United States
MSIG North America continues to grow! At the direction of the QA Team Lead, project manager, or IT manager, the Quality Assurance Analyst is responsible for the planning and execution of system functional testing, related data analysis, and user acceptance testing coordination and support. Testing can be in support of production defect analysis to
Job Source: MSIG Holdings USA, Inc.Whippany, NJ, United States
PeopleShare is seeking a HYBRID Quality Assurance Analyst for an innovative, industry leading healthcare company in Whippany, NJ! You will be responsible for collecting and analyzing data collected from various resources, identifying trends and opportunities and will be communicating and presenting to key stakeholders and clients.
Schedule: Monday - Friday, 8AM - 4:30PM (Hybrid - WFH - M &F)
Pay: $28-32/hour, depending on experience
RESPONSIBILITIES:
Perform data analysis on data collected by Quality Associates to look for trends, insights, and areas of opportunity within programs and agent performance.
Create slide decks and presents these documents to internal and external stakeholders alongside Operations Quality Assurance leadership.
Uses the data to recommend process improvement opportunities and lead teams to action-oriented results.
Participate in meetings with Operations leadership and/or Clients to discuss program(s) Quality scores and areas of opportunity.
Communicate identified trends, quality risks, and serve as a resource regarding quality concerns and continue monitoring for improvement opportunities.
Provide feedback to Operations Leadership and Operations Agents during coaching sessions, utilizing structured coaching methods.
Explore Process improvement opportunities, initiatives, and remediation.
Coach Operations Quality Associates as needed with peer-to-peer coaching; train new department hires and operation agents on program business rules and processes.
Complete evaluations on work completed by Operations agents to ensure that documented business rules, SOPs, WINs, etc. are adhered to during operational transactions.
REQUIREMENTS: Associate Degree or Higher
Quality Certification such as Lean Six Sigma Green Belt (or higher)
2-5 years of process improvement
Trained in use of statistical tools/reporting
1 to 3 years in a quality assurance or quality auditing role preferably in a call center, claim operations, pharmacy hub, or similar environments
Solid working knowledge of quality- oriented services such as accuracy management, performance metrics, customer experience/satisfaction, and SOP execution.
Strong background in the identification and execution of process improvement opportunities and initiatives.
Health Care Experience specifically claim processing, contact center, benefit verification, case management, and/or similar industry experience is a plus
Call Center & / or Claim Processing experience is a plus.
Strong understanding of all Microsoft Office Products (Excel, Word, PowerPoint, etc..).
Very strong verbal and written communication skills to enable relationships across all levels of the organization.
Fluent in English. Spanish a plus
Knowledgeable, responsible, and self-driven to drive excellent customer service and strong patient outcomes.
Must have an extreme sense of patient/customer empathy- customer centric.
Core Competencies (key behaviors) Problem solving, results oriented, active listening, and high level of attention to detail.
#IND8
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in New Jersey (NJ) - Burlington, Cherry Hill, Cranbury, Plainsboro, Princeton, Robbinsville, Swedesboro, & Trenton; and in PA - Levittown, Fairless Hills, & Philadelphia . We have openings for warehouse, assembly, production, forklift, machine operators, maintenance mechanics, receptionist, data entry, customer service, collections, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, and office managers.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Requirements: Job Type: Temporary Post Date: 06/25/2024
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Email Alert for Quality Assurance Analyst jobs in Whippany, NJ, United States
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