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Wolters Kluwer
Boston, MA, United States
Permanent remote role. Candidate needs to be able to work 9-5:30pm PST / 12-8:30pm EST schedule. Industry experience is highly preferred. We are seeking a highly motivated, highly organized applicant with a strong work ethic and a high degree of problem solving skills to join Vcorp Services. This position includes drafting state documents, communi
Job Source: Wolters KluwerMr Handyman
Ashland, MA, United States
Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for a friendly and outgoing office professional for our fast-paced in-office
Job Source: Mr HandymanU-Haul
Framingham, MA, United States
Location: 15 Pleasant St Connector, Framingham, Massachusetts 01701 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of
Job Source: U-HaulCharles River Community Health, Inc.
Boston, MA, United States
**Customer Service Representative** **Department:** CUSTOMER SERVICE **Office:** Brighton, MA **Customer Service Representative** **CLASSIFICATION/STATUS:** Non-Exempt, Full-time, 40 hours, Permanent **IMMEDIATE SUPERVISOR**: Manager of Customer Service **SUPERVISORY RESPONSIBILITIES**: None **WHO YOU ARE:** **YOUR ROLE & IMPACT** The **Customer S
Job Source: Charles River Community Health, Inc.Family Dollar
Chelsea, MA, United States
Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting custo
Job Source: Family DollarFamily Dollar
Stoughton, MA, United States
Store Family Dollar **Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeti
Job Source: Family DollarNR Consulting
Boston, MA, United States
Job Title: Customer Service Representative Location: Boston, MA 02116 Position Type: Contract with Possible extension Duration: 2+ months Overview : Customer Service Representative is responsible for by operating key stations by activating a typewriter-style keyboard terminal via (NDP-250) scanner for the purpose of updating into the computer.
Job Source: NR ConsultingRodenhiser Home Services Inc
Holliston
Job Description Job Description Never job search again! Rodenhiser has been successfully serving homeowners of the MetroWest area with professional home service technicians since 1928. Maintaining the highest standards of service for our thousands of customers requires a dedicated and professional support staff. Join Rodenhiser, be a professio
Job Source: Rodenhiser Home Services IncNeedham, MA, United States
Job Title
Customer Service Representative
Job Description Summary
The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues, or requesting facility services. Provides a variety of documentation duties as a result of these inquiries for the facility.
Will act as key point of contact with customers, promoting positive customer relationships. Will respond and follow up to customer inquiries by researching status of work requests and projects. Interact with other departments to ensure services are met.
Job Description
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
• Answers telephone inquiries for the day to day building maintenance issues, following standards, dispatch appropriate personnel as required, or redirect calls as necessary. Escalate calls as required.
• Receives all work order requests via telephone or email and creates work order, determining description, correct trade skill set, priority, location, requestor and contact information.
• Utilizes multiple CMMS systems to distribute, coordinate, track and monitor requests
• Contacts customers to ascertain data omitted on work orders and follow up to determine customer satisfaction.
• Maintains ongoing contact with Internal Clients to ensure follow through on requests (work order updates, completion, etc.)
• Has general knowledge of facilities, technician capabilities, and knowledge of equipment used.
• Provides daily transitions to team and Management to include unresolved issues, main events and quality programs
• Tracks and assists in resolution of customer issues and follow-up.
• May be asked to perform random completed WO surveys to provide management with customer satisfaction report.
• Follows the utmost professionalism, positive corporate image, and enthusiasm when dealing with customer.
• Must be able to work in a team environment, communicate with other agents, develop computer skills, and promote a positive work ethic.
• Other duties assigned by Supervisor or Senior Leadership.
REQUIREMENTS (Knowledge, Skills, Abilities, and Education and/or Experience):
• High School diploma or equivalency.
• Experience in a maintenance environment and has an understanding of how it functions.
• Ability to speak, read, and write English fluently.
• Customer service experience in a contract service industry
• Strong computer and verbal communication skills, including experience with a CMMS and Web-based Management Systems.
• Pleasant and personable and patient disposition
• Excellent organizational skills
• Ability to remain calm and courteous when handling difficult calls and requests.
• Ability to apply sound judgment and decision-making skills in dealing with a variety of issues.
• Able to accurately enter data into a database.
• This individual should be self-motivated, stress and pressure resistant, as well as a quick learner.
• Must be willing to continue training in their skill set to maintain knowledge in the latest equipment and technologies in their assigned duties.
• Have the ability and willingness to work rotational shift, if necessary, including days, evenings, and nights as well as overtime, weekends and holidays as required.
• Willingness to perform all assigned tasks within their ability.
• Proficient with Office 365, Excel,
WORKING CONDITIONS and/or PHYSICAL REQUIREMENTS:
The employee is regularly required to sit for extended periods; enter information into a computer via keyboard; talk and hear; vision abilities sufficient to view a computer monitor. The work environment is consistent with a typical office environment.
Employee must possess the necessary capabilities to perform all required functions listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
I have read the job description and I am able to perform the essential functions and meet the working conditions, physical and mental demands of the job. I understand that reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.
Customer Service Representative jobs in Needham, MA, United States
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