Customer Service Representative

Barnesville, GA, United States

Salary: $31,771.59 - $40,000.00 Annually

Location : 200 Piedmont Ave. SE Atlanta, GA

Job Type: Full Time Salaried

Job Number: 2024-08729

Division/Section: Health Protection

Opening Date: 06/26/2024

Closing Date: 7/14/2024 11:59 PM Eastern

Description

Pay Grade: G

Click HERE for Video

Who we are. We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can: Make a Professional Impact - Build your career where it matters and protect lives in the community where you live, work, and play

Enjoy Workplace Flexibility - Experience flexibility in how you work so you can be your best self for you and Georgia Residents

Work with a Dynamic and Diverse Team - Collaborative and inclusive way of working where employees share ideas and leverage collective strengths

Achieve Career Longevity - Countless opportunities for continuous learning/development that support a long-term career

Take Part in a Hands-on Working Culture - Unique culture of active engagement and problem-solving, no matter your role

Feel Pride in Where you Work - Be part of making an impact in public health alongside dedicated people just like you

As a Customer Service Representative within the Division of Health Protection at the Georgia Department of Public Health, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.

Job Responsibilities Works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.

Assists the Program Director and lead Customer Service Rep with processing, printing, and shipping Low THC Oil cards.

May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.

Minimum Qualifications

High school diploma/GED and completion of 90 quarter hours (60 semester hours) at an accredited college or university;

OR

One (1) year of experience in a customer service setting communicating information;

OR

One (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.

Preferred Qualification Experience with heavy call volumes

Additional Information

Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.

The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in a given workday may be used to engage in wellness activities, generally in the form of two 15-minute breaks or one 30-minute break.

Employment Information

Current State employees are subject to State Personnel Board rules regarding salary.

DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: [email protected].

DPH is an Equal Opportunity Employer

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Standard Benefits for FULL Time Salaried Employees

In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.

No benefits are offered for part time employees.

01

The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions? Yes

No

02

Are you a current employee of the Georgia Department of Public Health? No

Full Time Employee

Part Time Employee

Temp or Contractor

Intern

Volunteer

03

What is your highest level of education completed? Doctorate's Degree

Master's Degree

Bachelor's Degree

Associate's Degree

High School Diploma

GED

04

How many years of experience do you have in Public Health? None

Less than 1 Year

1+ Years

2+ Years

3+ Years

More than 4 Years

05

How many years of experience do you have working in a Call Center environment? No experience

1 to 2 years

3 to 4 years

5 to 6 years

Greater than 6 years

06

How many years of experience do you have providing customer service? None

Less than 1 Year

1+ Years

2+ Years

3+ Years

More than 4 Years

Required Question