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HTG, Inc.
Portland
Job Description Job Description Salary: 21-23 per hour Summary/Objective To succeed in this role, the ideal candidate should have excellent customer service and communication skills, to troubleshoot and resolve issues in an effective, courteous, and knowledgeable manner. The individual will be responsible for managing support tickets supporting en
Job Source: HTG, Inc.Dexian
tualatin, or
Job Title: Vulnerability Management Project Team Member - End User Computing Work Location : Onsite Fremont, Oregon Work Hours (From/To): Regular Business Hours Reports To (Title): Client Services Manager Duration: Six months Job Description: The position of Vulnerability Management Project Team Member - End User Computing (EUC) contacts en
Job Source: DexianThe Rockridge Group
Hillsboro
Job Description Job Description Job Title: Desktop Support Technician – L2 Location: Hillsboro, Oregon Summary: We are looking to hire a skilled L2 Deskside Support Technician to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installati
Job Source: The Rockridge GroupThe Rockridge Group
Hillsboro
Job Description Job Description Job Title: L2 Computer Service Technician Location: Hillsboro, Oregon Summary: We are looking to hire a skilled L2 Service/Repair Technician to assist our clients with computer hardware issues. You will be required to work on-site 8 – 5pm Monday thru Friday. Responding to assigned repair tickets involving
Job Source: The Rockridge GroupOne Up Solutions Northwest
Portland
Job Description Job Description Salary: One Up Solutions Northwest, located in Tigard, OR, has been in business for over 18 years, serving clients in Oregon and Southwest Washington. As a Managed Service Provider (MSP), we provide world-class technology services for a fraction of the cost of hiring an IT department. These services include areas su
Job Source: One Up Solutions NorthwestMundial Group
Hillsboro
Job Description Job Description Salary: Mundial Group Inc. is a Controls Company specializing in Instrument Calibrations and Commissioning Services throughout the Process Controls Industry. Mundial Group is based in SW Washington, but our contracts vary throughout the United States. We are currently seeking Instrumentation Technician who has stron
Job Source: Mundial GroupTEKsystems
Portland, OR, United States
This role is REMOTE and will be taking tier 1-3 tickets through a ticketing system, email, or phone. Description: • Issues with hardware, windows software, VPN, Server, Files and shares- migrated to Cloud based service- Ignite. Access through • Datto/Antivirus • Remoting in to machines • Sit in Portland - go into the office if needed. • Serve
Job Source: TEKsystemsIndustrial ENET
Wilsonville, OR, United States
ABOUT US For 25+ years IndustrialEnet (iEnet) has been on the forefront of industrial grade networking and technology solutions for some of the largest commercial, transportation, and critical infrastructure customers in North America. Our clients value us for our commitment to the ongoing mastery and deep knowledge across best-in-class manufactu
Job Source: Industrial ENETPortland, OR, United States
Job Description Role and Responsibilities
Hands-on deskside support technician with 5+ years' experience supporting Macintosh and Windows platform based Laptop and Desktop, peripherals, and printers, and both standard and custom software. Excellent customer service and communication skills are a must!
Chief responsibilities include performing varying degrees of problem analysis, resolution of all technical issues related to end-user computing hardware and software including but not limited to Laptops, Desktops, Tablets, and VOIP conference equipment, and all related software. Responsible to perform the below activities while adhering to Service Level Agreements (SLA) & Service Level Requirement (SLR) and able to independently prioritize based on urgency & Executive status.
Primary Responsibilities:
Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software when required and direct the team.
Become familiar with local and regional infrastructure, key contacts, and escalations regarding other teams in the business
Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job)
Demonstrate outstanding understanding and communication when working with clients
Work with vendors to add/change/remove account contracts
Support a standard set of applications plus additional software and hardware specific to Executives and tailored to a mobile workforce.
Must be ready to cover extended business hours support (7am-7pm) with occasional on-call remote support
Ability to Travel on rare occasion (less than 20%) as per business need.
Executive VIP Support
Qualifications: Highly Knowledgeable (L1+ Skills, 5+ years' relevant experience) in Desk side support function in large fast paced and demanding enterprise environments.
Must be highly motivated and able to work independently and adhere to scheduled shifts responsibly.
Very strong customer service mindset with focus on achieving high customer satisfaction
Very strong English written and verbal communication skills including proper grammar and professional language suited to customer communication.
Should be able to analyze and prioritize workload in queue to ensure response and resolution times are within SLA's and meet customer expectations.
Prior experience working in financial services industry would be a plus
Innovative team player with strong analytical problem solving and interpersonal skills.
ADDITIONAL Preferred Skills and common tasks on the job Customer service skills Comfortable working with people in a professional setting
Able to work with multiple vendors and build work relationships with them
Able to provide a calming demeanor when frustrated with the customer to reach a positive conclusion.
Good presentation & communication skills along with ability to handle critical situations.
Expert on MS Office products including Skype for Business.
Experience-based Windows 10 support BitLocker encryption
Configuration/imaging
Crash/BSOD resolution
Installation environment
General Windows OS troubleshooting
Hardware support and troubleshooting Troubleshooting hardware issues
Replacing desktop/laptop hardware
Installation of peripheral devices
Microsoft Office proficiency Proficiency in Word, Excel, Teams, Outlook, Access, PowerPoint (usage and support)
Visio, Project (support)
Able to create documentation and contribute to KB articles
O365 support
Basic network troubleshooting Experience working with basic network hardware (switches)
Troubleshooting connectivity issues
Thorough understanding of wireless/wired networks
Experience-based iPhone/iPad support Providing tips and suggestions to better utilize mobile devices to customers
Working knowledge of troubleshooting iOS issues
Comprehension of how mobile devices affect the workplace
Hardware support and troubleshooting Able to identify hardware issues on mobile devices
Able to pass our vendor's (GSX) certification for basic hardware repair
Work Location
Portland, OR
Deskside technician jobs in Portland, OR, United States
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