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Thunder
San Francisco, CA, United States
(CONTRACT) Sr. Consultant - Salesforce Service Cloud Voice Summary Thunder is looking for an experienced Contractor to support current and future Salesforce Service Cloud Voice projects, as we continue to grow and scale! Our Sr. Consultants lead the configuration of the solution, working in close partnership with the Solution Architect and client
Job Source: ThunderFederal Reserve System
San Francisco, CA, United States
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Job Source: Federal Reserve SystemFederal Reserve Bank
San Francisco, CA, United States
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Job Source: FiservFederal Reserve System
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**Company** Federal Reserve Bank of San Francisco We are the Federal Reserve Bank of San Francisco—public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. We are a community-engaged bank, and are committed to understanding and serving the vibrant, expansive commu
Job Source: Federal Reserve SystemFederal Reserve System
San Francisco
**Company** Federal Reserve Bank of San Francisco We are the Federal Reserve Bank of San Francisco—public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. We are a community-engaged bank, and are committed to understanding and serving the vibrant, expansive commu
Job Source: Federal Reserve SystemFederal Reserve System
San Francisco, CA, United States
Company Federal Reserve Bank of San Francisco We are the Federal Reserve Bank of San Francisco—public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. We are a community-engaged bank, and are committed to understanding and serving the vibrant, expansive communi
Job Source: Federal Reserve SystemFederal Reserve Bank
San Francisco, CA, United States
Company Federal Reserve Bank of San Francisco We are the Federal Reserve Bank of San Francisco—public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. We are a community-engaged bank, and are committed to understanding and serving the vibrant, expansive communi
Job Source: Federal Reserve BankSan Francisco, CA, United States
Salesforce Sr. Consultant - (Sales + Service Cloud)
Location: United States (Fully Remote)
Summary
Thunder’s Consultants lead the configuration of the solution, working in close partnership with the Solution Architect and client engagement team. Consultants also support user story definition, documentation, testing, and collaborate with stakeholders to enable best-in-class Salesforce business outcomes and help our customers love Salesforce, forever .
Consultant candidates bring solid Salesforce consulting "chops," and working, hands-on knowledge of the various Salesforce clouds ( with a majority of experience in Sales + Service Cloud ) in order to optimize existing Salesforce applications and implement new ones. Thunder Consultants bring their depth and experience converting business processes into Salesforce-specific solutions.
Your "Day-to-Day" - Role + Responsibilities
Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
Evaluate client’s business processes and identify opportunities for enhancement
Translate business requirements into functional specifications, business process and business requirement documents
Work collaboratively with team members to design solutions that meet business requirements, and to help ensure quality deliverables
Develop user stories and process diagrams to support the design and development of Salesforce solutions
Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
Own the overall quality of the entire build stage of Thunder implementations
Document and assign needed technical work to be done offshore, while collaborating with developers to test and verify that solutions meet the business requirements
Lead daily UAT huddles with customers and own overall validation and QA
Required Qualifications
3-5+ years consulting experience within the Salesforce Partner ecosystem, primarily involved in Service Cloud
Demonstrated track record of hands-on configuration
Demonstrated project work with clients and end-users to gather, understand, and define business requirements
Comfortable establishing credibility with key customer decision makers and influencers
Comfortable working with and delegating work to offshore resources
Strong verbal/written communication and presentation skills, plus extraordinary listening skills
Eagerness to contribute to overall team expertise, standards, methodologies and practices
Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
Strong skills in problem-solving, data analysis and creating dashboards
Required Salesforce Certifications: Administrator, Service Cloud, Sales Cloud
Preferred Salesforce Certifications: Advanced Administrator, Experience Cloud Consultant, Field Service Lightning Consultant, Amazon Connect
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Email Alert for Sr. Consultant - Service Cloud jobs in San Francisco, CA, United States
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