Sales Consultant
Irvine, CA, United States
**Sales Consultant**
Irvine, CA Lexus of Riverside Lexus of Riverside **Position Purpose**
The **Sales Consultant** is responsible for sales of new and pre-owned vehicles to customers within the assigned Dealership.
**Essential Duties and Responsibilities**
* Meet and greet guest promptly, and in a friendly and professional manner.
* Knows understands and adheres to federal, state and local laws which govern retail auto sales.
* Maintain product knowledge through dealer training and self-study.
* Strives to meet sales goals by meeting and greeting potential customers as they enter the showroom; contacting previous customers and seeking referrals; responding to emails, telephone calls and faxes and developing outside networking relationships.
* Identify customers automotive needs.
* Have knowledge and answer any questions the customer has regarding vehicles they express an interest in.
* Set up and conduct demos as requested by the customer insuring clients do not drive demonstration vehicle on lot observing safe driving at all times.
* Prepare a sales proposal for the vehicle(s) the customer requests.
* Finalize any sale with the customer.
* Ensure vehicle purchased is ready at the appointed time for the customer to pick up
* Follow up sale to determine customer satisfaction and re-enforce the sales experience.
* Utilize the Dealerships CRM follow-up system to ensure ongoing communication with the customer; thereby ensuring customer satisfaction, encouraging repeat business with the customer and earning referrals.
* Maintain a professional and business-like standard of dress consistent with the dress code requirements of the Shelly Automotive Group and/or specific dealership.
* Know and follow work schedule arriving to work on time.
* Maintain work areas keeping offices clean and organized at all times.
* Log all floor and telephone customers accurately into CRM system.
* Ensure all paperwork is accurate and complete.
* When required, follow through diligently to ensure all stipulations and requirements are complete for timely approval and funding of deals.
* Thorough test-drives on planned circuit, attending every demonstration. Obtain valid drivers license before demonstration and verify that guests information is accurate.
* Personally inspect vehicle to ensure it is properly detailed, all functions are operating and it is ready for delivery.
* Introduce Customer to Service and Parts Department and Service Advisor if possible.
* Safeguard customer and Dealer information per established policy.
* Complies with all safety rules as outlined in the Injury Illness and Prevention program. Using all appropriate safety and personal protection equipment as required.
* Maintain proper display, returning all demo vehicles to their proper place.
* Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
* Must maintain accurate attendance records clocking in and out.
* Exemplifies organizational culture and holds others in department accountable for doing the same.
* Other related duties as may be assigned.
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