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Sales Consultant

Irvine, CA, United States

**Sales Consultant**

Irvine, CA Lexus of Riverside Lexus of Riverside **Position Purpose**

The **Sales Consultant** is responsible for sales of new and pre-owned vehicles to customers within the assigned Dealership.

**Essential Duties and Responsibilities**

* Meet and greet guest promptly, and in a friendly and professional manner.

* Knows understands and adheres to federal, state and local laws which govern retail auto sales.

* Maintain product knowledge through dealer training and self-study.

* Strives to meet sales goals by meeting and greeting potential customers as they enter the showroom; contacting previous customers and seeking referrals; responding to emails, telephone calls and faxes and developing outside networking relationships.

* Identify customers automotive needs.

* Have knowledge and answer any questions the customer has regarding vehicles they express an interest in.

* Set up and conduct demos as requested by the customer insuring clients do not drive demonstration vehicle on lot observing safe driving at all times.

* Prepare a sales proposal for the vehicle(s) the customer requests.

* Finalize any sale with the customer.

* Ensure vehicle purchased is ready at the appointed time for the customer to pick up

* Follow up sale to determine customer satisfaction and re-enforce the sales experience.

* Utilize the Dealerships CRM follow-up system to ensure ongoing communication with the customer; thereby ensuring customer satisfaction, encouraging repeat business with the customer and earning referrals.

* Maintain a professional and business-like standard of dress consistent with the dress code requirements of the Shelly Automotive Group and/or specific dealership.

* Know and follow work schedule arriving to work on time.

* Maintain work areas keeping offices clean and organized at all times.

* Log all floor and telephone customers accurately into CRM system.

* Ensure all paperwork is accurate and complete.

* When required, follow through diligently to ensure all stipulations and requirements are complete for timely approval and funding of deals.

* Thorough test-drives on planned circuit, attending every demonstration. Obtain valid drivers license before demonstration and verify that guests information is accurate.

* Personally inspect vehicle to ensure it is properly detailed, all functions are operating and it is ready for delivery.

* Introduce Customer to Service and Parts Department and Service Advisor if possible.

* Safeguard customer and Dealer information per established policy.

* Complies with all safety rules as outlined in the Injury Illness and Prevention program. Using all appropriate safety and personal protection equipment as required.

* Maintain proper display, returning all demo vehicles to their proper place.

* Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.

* Must maintain accurate attendance records clocking in and out.

* Exemplifies organizational culture and holds others in department accountable for doing the same.

* Other related duties as may be assigned.

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