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Data Analyst

Tulsa, OK, United States

Primary Services is excited to announce the role of Data Analyst for a prestigious client in the energy sector. This is an excellent opportunity to leverage your extensive experience in enterprise messaging systems and support the Productivity Engineering team in managing a critical Microsoft 365 environment. Located in Bartlesville, OK, this role requires four working days on site each week.

Responsibilities:

Provide in-depth technical support for Messaging technologies, including:

Microsoft Exchange Online

Microsoft Exchange Server 2019

Microsoft Outlook client

Microsoft Teams

Internal Mail Gateway (SendMail Sentrion)

RightFax

Manage and resolve issues affecting Microsoft 365 applications and Messaging systems, including server/client problems, operational issues, business continuity, and disaster recovery.

Implement new software releases, patches, and hotfixes by following proper dev, test, prod procedures.

Maintain and develop PowerShell scripts to support Microsoft 365 and Messaging systems.

Create and maintain documentation, including architecture drawings, operating procedures, and root-cause analysis associated with problems.

Engage in continuous learning to stay abreast of new and emerging technologies related to Microsoft 365 and the Messaging environment.

Conduct informal audits of Microsoft 365 and Messaging systems to ensure compliance with established standards, policies, and configuration guidelines.

Participate in after-hours and weekend rotation for the global Messaging environment.

Qualifications:

7 years experience maintaining and managing global Enterprise Messaging systems

7 years experience in administering and providing technical support for Exchange

2-3 years experience with basic PowerShell scripting

Legally authorized to work in the United States

High school diploma or GED equivalent

Excels in problem management/resolution and customer-facing skills

Excellent team and independent work skills

Preferred:

Bachelor's degree in Computer Science, MIS, or other IT/IS related major

Experience working out of a ticketing system (e.g., ServiceNow)

Hands-on experience supporting a hybrid messaging environment with Exchange Online and Exchange on-prem

Hands-on experience providing technical support for Microsoft 365 and Azure AD

Excellent documentation and analytical skills

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