Data Analyst
Tulsa, OK, United States
Primary Services is excited to announce the role of Data Analyst for a prestigious client in the energy sector. This is an excellent opportunity to leverage your extensive experience in enterprise messaging systems and support the Productivity Engineering team in managing a critical Microsoft 365 environment. Located in Bartlesville, OK, this role requires four working days on site each week.
Responsibilities:
Provide in-depth technical support for Messaging technologies, including:
Microsoft Exchange Online
Microsoft Exchange Server 2019
Microsoft Outlook client
Microsoft Teams
Internal Mail Gateway (SendMail Sentrion)
RightFax
Manage and resolve issues affecting Microsoft 365 applications and Messaging systems, including server/client problems, operational issues, business continuity, and disaster recovery.
Implement new software releases, patches, and hotfixes by following proper dev, test, prod procedures.
Maintain and develop PowerShell scripts to support Microsoft 365 and Messaging systems.
Create and maintain documentation, including architecture drawings, operating procedures, and root-cause analysis associated with problems.
Engage in continuous learning to stay abreast of new and emerging technologies related to Microsoft 365 and the Messaging environment.
Conduct informal audits of Microsoft 365 and Messaging systems to ensure compliance with established standards, policies, and configuration guidelines.
Participate in after-hours and weekend rotation for the global Messaging environment.
Qualifications:
7 years experience maintaining and managing global Enterprise Messaging systems
7 years experience in administering and providing technical support for Exchange
2-3 years experience with basic PowerShell scripting
Legally authorized to work in the United States
High school diploma or GED equivalent
Excels in problem management/resolution and customer-facing skills
Excellent team and independent work skills
Preferred:
Bachelor's degree in Computer Science, MIS, or other IT/IS related major
Experience working out of a ticketing system (e.g., ServiceNow)
Hands-on experience supporting a hybrid messaging environment with Exchange Online and Exchange on-prem
Hands-on experience providing technical support for Microsoft 365 and Azure AD
Excellent documentation and analytical skills
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