Senior IT Analyst
Arlington, TX, United States
Please see Special Instructions for more details. Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Position Information
Posting Number
Posting Number S05536P
Position Title
Position Title Senior IT Analyst
Department
Location
Location Arlington
Job Family
Job Family Information Technology
Position Status
Position Status Full-time
Work Hours
Work Hours Standard
Work Schedule
Monday to Friday; 8am to 5pm
With an understanding of the 24/7 nature of IT .
Open to
Open to External and Internal
Salary Salary is commensurate based on qualifications and relevant experience.
Duration
Duration Funding expected to continue
Pay Basis
Pay Basis Monthly
Benefits Eligible
Benefits Eligible Yes
Benefits at UTA
We are proud to offer a comprehensive benefits package to all our employees at the University.
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
University Information
The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution. UTA ranks No. 4 nationally in Military Times’ annual “Best for Vets: Colleges” list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution ( HSI ) and an Asian American and Native American Pacific Islander-Serving Institution ( AANAPISI ), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA’s $22.2 billion annual economic impact on Texas.
Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100 . The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.
Job Summary
Under general supervision, the incumbent will provide second/third level endpoint support. Core responsibilities include the training and mentorship of junior IT Analysts, offering technical guidance, and delivering informal training to clients utilizing various hardware and software programs. The role extends to aiding in the recruitment, training, and coordination of Student Assistants. Additionally, the position entails recommending and implementing endpoint images, evaluating hardware requirements, and making informed purchase decisions for computer hardware, software, and printers. Proactive in fostering collaborations between faculty, staff, and students, the incumbent conducts research to address their future pedagogical needs. The role also involves serving as a liaison for the Office of Information Technology ( OIT ). Furthermore, responsibilities encompass assisting with departmental inventory management and facilitating IT procurements. The position demands the provision of regular status reports, problem summaries, and project updates, with specialized expertise as a Subject Matter Expert ( SME ) in UT Mandate Encryption.
Essential Duties and Responsibilities
Responsible for day-to-day operations of Call Center/Testing Center/Learning Space environment.
Maintain computer labs/departmental hardware and software. Diagnose and perform basic to advance repairs of computers, scanners, and printers.
Maintain software security using latest security tools and portals. Handle ITSM logs and resolve hardware/software issues.
Vendor relationships and working with outside contractors for warranty repairs.
Recommend and deploy images.
Provides technical support and guidance through Tier 2-3 support and works with vendors to resolve issues.
Client Relationship: Serves the role of Technology Advisor in assigned departments.
Interacts with clients to provide professional consultation or on-site training for all aspects of endpoints in the University environment.
Serve the role of a liaison between the Office of Information Technology ( OIT ), Office of Information Security ( ISO ), clients, executives, and other IT professionals on campus.
Develops and cultivates key relationships with clients (departments) including executives, senior management, faculty, and staff.
Makes selection recommendations of hardware and software accordingly.
Configures, installs, and maintains new images for endpoints, including desktops, laptops, tablets, and devices.
Configure printers and multifunction devices.
Advanced troubleshooting, analyzing, identify, repair, and restore service of desktops, laptops, tablets, mobile devices as well as software installs.
Resolve security vulnerabilities on university equipment. This includes clients and executives in their assigned areas.
Maintain computer security and encryption for learning spaces and departments.
Utilize server-based computer-management consoles in daily work (Microsoft Intune, FDE console, ISO Bridge, SecureDoc, BOX console, CrashPlan, SCCM , JAMF , Duo, Print Clusters, and Infoblox)
Special Projects: Trains/mentors Student Assistants and junior IT Analysts – assisting manager with overseeing and coordinating work assignments for subordinate personnel to meet project deadlines.
Provide ongoing mentoring, training, and coaching to junior associates. Uses tools/software like When-to-Work (W2W), TimeClock Plus ( TCP ), and UTShare for student payroll.
Vendor management: bids for paper, cartridges and lab supplies, furniture etc.
Maintaining labs inventory: Hardware, Software and supply i.e. papers cartridges, sanitizers etc.
Assisting with hardware and software inventory.
Performs other duties assigned including but not limited to assist in training, mentoring, leading Student Assistants.
Creates and updates online documentation for standards, services, processes, and procedures.
Minimum Qualifications Bachelor’s degree in related field with four (4) years of related computing work experience; or any equivalent combination of education, training and experience.
Extensive management skills and computer experience.
Experience with specific systems, equipment and software may be specified as needed by department.
Experience with of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
Experience with installing and configure desktop computer hardware and software.
Experience with installation and configuration of basic data communications and or telecommunications hardware with some supervision with little supervision.
Experience with assimilating, retaining and utilizing technical and applications-oriented information.
Preferred Qualifications Bachelor’s degree in a computer-related field or equivalent practical experience.
Four (4) or more years of hands-on experience in support of PC and Mac hardware, software, and latest up-to-date OS.
Professional experience in repairing PCs, Macs, Printers, and network connection issues.
Experience with web development tools used to create, maintain, and update websites.
Ability to obtain necessary certifications such as Dell, A+, Apple, HP, and Linux.
Knowledge, Skills and Abilities Knowledge of computer software and hardware commonly used in the computer lab including operating systems and troubleshooting/hardware maintenance software.
Ability to be analytical and creative in regards to solving issues or problems.
Ability to train and supervise student employees.
Ability to communicate clearly both verbally and in writing are needed.
Ability to set priorities and moving several tasks forward simultaneously.
Excellent interpersonal skills
Knowledge of UTShare, TimeClock Plus, SecureDoc, Bitlocker, FileVault, SCCM , JAMF , CrashPlan, Box, Print Clusters, and Active Directory.
Knowledge of systems security procedures and protocol.
Knowledge of data protection act, privacy, and PCI compliance.
Ability to troubleshoot issues and to coordinate with other IT functional areas to resolve and manage resolution.
Ability to investigate and analyze information and to draw conclusions.
To establish and maintain effective working relationships with customers and colleagues.
An excellent team player with strong stakeholder management.
Ability to learn and support new business systems, software, and processes.
Ability to communicate technical information to non-technical personnel.
Skill in organizing resources and establishing priorities.
Effectively manages own time and resources.
Interact and communicate with peers and customers in a professional, client-focused manner while working both in a team setting and independently with limited direction.
Ability to drive UTA vehicle.
Ability to complete all physical tasks as needed.
Other Requirements Must be able to obtain Apple certification within 6 months.
Must be able to obtain Dell certification within 6 months of employment.
Working Conditions May work around standard office conditions.
May work in all weather conditions.
May work around electrical and mechanical hazards.
Special Conditions for Eligibility All Information Technology staff – regardless of their unique position – are expected to perform their assigned duties in a manner consistent with professional standards, with full awareness of responsibilities toward managing personal and institutional data, with priority regard to delivering customer service, with an understanding of the 24/7 nature of IT and the responsibilities that creates for them as individuals, and in a constructive and effective collaboration with colleagues.
CBC Requirement
It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
EEO Statement
It is the policy of The University of Texas at Arlington ( UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
ADA Accommodations
The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [email protected] .
Number of Vacancies
Number of Vacancies 2
Minimum Number of References Required
Minimum Number of References Required 3
Maximum Number of References Accepted
Special Instructions to Applicants
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Requirement Questions Required fields are indicated with an asterisk (*).
* What is the highest level of education attained? GED
High School Diploma
Associate's Degree
Bachelor's Degree
Master's Degree
PhD or equivalent
* How many years of supervisory experience do you have? None/less than 2 years
3 to 4 years
4 to 5 years
6 or more years
* What certifications, if any, have you obtained? (Open Ended Question)
* What is your level of hands-on computing experience? None/Less than 2 years
2 to 3 years
4 to 5 years
6 years or more
* How much experience do you have in managing computer assets and inventory? None/Less than 2 years
2 to 3 years
4 to 5 years
6 years or more
Documents Needed To Apply Required Documents Resume or CV
Optional Documents Cover/Interest Letter
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