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High Market Health
, PA, United States
Company : Highmark Inc. Job Description : JOB SUMMARY This job generates outbound and receives inbound calls from potential members to sell designated Highmark Sr. Markets and send enrollment kits when needed. The incumbent meets and/or exceeds established quotas in terms of total calls, prospects sent to meetings, and contracts sold as well
Job Source: High Market HealthM&T Bank
Philadelphia
**Overview:** Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch
Job Source: M&T BankIndependence Blue Cross
Philadelphia, PA, United States
Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals.If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health. The Director Medicare Sales will effectively manag
Job Source: Independence Blue CrossPhiladelphia, PA, United States
Inbound Telesales & Retention
* Philadelphia, PA, USA
* Full Time
*Full Benefits*
**C** **OVID-19 UPDATE**: At IONOS, the health and safety of our team members is of the utmost importance. Our offices exceed OSHA and CDC guidelines for health and safety protocol, and we offer a hybrid **working model.** We look forward to talking with you soon about the opportunity to join our team!
IONOS Inc. (*formerly 1&1 IONOS)* is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is relocating to Philadelphia PA (presently in the Valley Forge suburb of Chesterbrook). IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting-edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. In September 2008, IONOS opened a state of the art 55,000 square foot data center in Lenexa, Kansas.
**Job Summary**
The Inbound Telesales & Retention Representative supports IONOS customers via inbound calls, chats and email. Responsibilities of the position include sales of products and services, responding to account & billing queries, customer retention, and basic technical support.
**Responsibilities:**
* Resolving customer issues via phone, email and chat
* Assisting potential customers with questions and recommending them to the proper product or service based on their needs with a strategic and ethical sales approach
* Assisting customers with cancellation requests and making retention efforts to maintain their partnership
* Demonstrating account management/billing proficiency, minor technical skills and effective soft skills in resolving customer issues
* Effectively managing self to meet departmental goals and resolve incoming workload efficiently
**Qualifications:**
* Great customer service attitude
* Ability to speak & write clearly in English
* Ability to field customer calls, chats & emails regarding product sales, accounts & service issues
* Ability to efficiently process and document call information
* Possesses basic computer and internet skills (Training will be provided on all 1&1 Ionos products and tools)
* Ability to regularly report to work on time as scheduled
* Ability to multitask
* Willingness to learn new products & technologies
* Ability to work in a team environment
**Preferred (but not required) Qualifications:**
* Experience in customer retention or sales
* Skills in shared hosting environments
* Knowledge of DNS protocols
* Bi-Lingual speaking & writing ability
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
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Inbound Telesales and Retention Customer Service Representative jobs in Philadelphia, PA, United States
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