General Manager-Distribution Center
Fort Worth, TX, United States
The General Manager has ultimate responsibility for the safe, accurate, and efficient operation of the Distribution Center (DC) in accordance with company policies, procedures and applicable laws. The GM utilizes information from Supply Chain Planning and Analysis, and the DC management team to provide operational decisions, leadership, and direction to achieve DC operational objectives.
Job Description
Major Activities
Manages all aspects of DC operations to achieve operational objectives for Safety, Quality, Efficiency, and Teamwork and drive an environment that promotes high quality customer service to internal and external customers. Finalizes and approves daily plans and workload with the AGM and Operations Managers to ensure daily goals and objectives are achieved.
Responsible for developing intermediate and long-term operational plans for the DC, including equipment needs, staffing levels, and inventory management.
Ensures that all departments are performing efficiently and accurately in accordance with DC and department goals.
Responsible for the overall financial management of the DC, including budget development, re-forecasting, and achievement. Monitors and approves all expenditures including payroll administration, building maintenance, and requests for capital. Monitors and verifies P & L reports to ensure the DC is tracking well against expectations.
Maintains contact with Zone Vice Presidents, District Managers and Store Managers to prevent or resolve problems and ensure appropriate levels of store service. Partners effectively with Transportation team to ensue delivery schedules are maintained.
Mentors and advises DC leaders with regard to operational and strategic decision making. Leads succession planning efforts and development efforts to build a strong leadership team and bench strength.
Communicates timely information to the VP of Logistics, Support Center team, DC leaders and DC team members. Notifies VP of Logistics of any critical issues regarding DC operations or customer service issues. Conducts daily operational meetings, staff meetings, and general communication meetings to provide company information, open lines of communication, and build trust with team members.
Partners with Loss Prevention and DC leadership to drive Safety results and ensure a safe work environment for all team members. May attend Safety Incident Reviews and provide input as needed.
Partners with AGM and HR Manager to resolve precedent-setting matters, team member issues and concerns, and performance issues at all levels.
Works with AGM and HRM to address team member engagement survey results by effective design, implementation and communication of action plans.
Leads/participates in DC Network projects/initiatives as assigned; identifies and leads DC-specific projects as needed.
Other duties as assigned
Additional Job Description
Minimum Education
Bachelor’s Degree in Logistics or Business preferred
Minimum Special Certifications or Technical Skills
Computer literate with experience in Microsoft Office software, spreadsheets, and WMS systems
Minimum Type of Experience the Job Requires
Minimum 7 years’ Operations Management experience in distribution environment with demonstrated track record of success in achieving operational goals and objectives, particularly in environments of comparable scope/complexity
Advanced organization and project management experience
Other
In-depth understanding of DC SOPs, policies, processes, and metrics
Advanced Communications skills including written and verbal abilities and active listening to understand issues of depth and complexity
Ability to influence decisions through interpersonal skills versus power of position
Practices and models “Respectful Workplace” behaviors at all times
Able to work a flexible schedule and recognizes the need to flex his/her schedule, particularly in a multi-shift organization
Available for overnight travel for training, meetings, projects, etc.
Preferred Education
Advanced degree a plus
Preferred Special Certifications or Technical Skills
Additional related training/certification is also a plus
Physical Requirements
Regular sitting when working in an office environment
Regular standing/walking, both in the office area and within the warehouse
Infrequent bending, stooping, kneeling and twisting
Infrequent light lifting/carrying of items of varying weight
Repetitive motion and movement of the wrists, hands and/or fingers
Work Environment
This position is based in a climate-controlled office setting but will have regular exposure to the warehouse, which features extreme temperatures dependent on external climate and proximity to dock doors/exits
Exposure to moderate noise level from DC conveyor/sortation system and powered industrial equipment when in the warehouse
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