Principal Product Manager, Shopper Experience

New York, NY, United States

CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.

By delivering over 1 million meals per month, we're also empowering working chefs, tripling their income, and supporting their growth. CookUnity believes in fueling stronger communities, partnering with Food Bank For New York City to combat food insecurity across all five boroughs.

About the Role

This isn't your ordinary gig-it's a chance to shape the future of food tech as we know it. Reporting directly to the VP Product & Design, you'll spearhead our mission as the guardian of the Shopper Experience. Imagine being the visionary architect behind every click, every scroll, every tap, every moment that brings foodies closer to their culinary dreams. It's not just a role; it's an opportunity to carve your legacy in an industry ripe for reinvention.

What You'll Do

CookUnity's vision is bold: to unite millions of shoppers with thousands of food creators, igniting their entrepreneurial spirit. Armed with a growth mindset and obsession for customer happiness, you'll infuse innovation, tech prowess, and UX magic into every interaction.

Become the driving force behind uncovering customer pain points and diving deep into the minds of food shoppers. You'll leverage eater insights and transform them into actionable product recommendations that propel our organization forward. Your strategic vision and transformative thinking will shape the future of our shopper experience, ensuring that we not only meet but exceed customer expectations. Establish and utilize product best practices - from customer journeys to content first experiences and tailor-made personalization strategies-and collaborate with our product dream team to shape a roadmap that puts customers first. Your reach will focus on the digital experience, but extend into other areas of the business that bridge into the physical space, including the chef side of the marketplace.

Who We Need

We're not just hiring a Principal PM; we're seeking a trailblazer, an influencer, a collaborator and master communicator. In this role you will work within the product organization but not be affiliated to a particular squad, so influence = impact. CookUnity craves your brilliance, your innovation, your ability to spark change.

If you're ready to leave your mark on the world of food tech, if you're eager to shape the shopper experience of tomorrow, then come, join us. Let's revolutionize the way the world eats-one pixel at a time.

Responsibilities

Own the end-to-end vision for a customer first digital shopper experience.

Collaborate daily with partners in UX Design and Research, Product, Brand Marketing and Growth to develop a holistic perspective of the eater's digital experience.

Conduct user research, gather feedback, and translate insights into actionable product enhancements.

Define and prioritize product features based on user needs, market trends, and business objectives.

Leverage analytics and insights tools to evaluate product metrics and user feedback to iterate and optimize the user experience, always indexing towards impact. E.g. Tableau, MixPanel, Growthbook

Stay informed about consumer industry best practices and emerging trends in user experience design and technology.

Communication is key, always keep internal and external team members up-to-date and deliver outcomes.

Thought leader and subject matter expert on product best practices: product briefs, competency with Figma, agile approaches, experimentation.

Requirements

7-10 years of experience in product management, with 3-5 years building consumer facing products.

Passion for food, technology, and creating memorable user experiences.

You have experience working in an ambiguous, fast-paced environment; leading strategic roadmap prioritization processes with senior leadership.

You have excellent communication skills, especially when it comes to articulating business logic to technical partners and inspiring a distributed team.

You have technical proficiency with Product Management tools such as writing product briefs, user stories, performing analytics, building wireframes & prototypes, and QA testing.

A strong data-driven, analytical mindset to set hypotheses, narrow in on opportunities, and drive impact on KPIs.

Utilizing state of the art machine learning and AI techniques, support the team in ideating and implementing personalization techniques throughout the shopper journey.

You are a DO-er. You get things done with others and across teams with a problem-solving mindset and avoid unnecessary conflict.

Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance customer and business needs versus technical constraints.

Assimilate a large number of inputs from stakeholders, develop cohesive designs and functional specs.

Benefits

Health Insurance coverage

PTO policy and paid sick days

We grow, you grow: Stock Options Plan granted on Day 1.

Eligible for a bi-annual performance bonus.

401k Plan.

Family leave: 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid

Compassionate Leave: 3-5 days each time the need arises

A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly

Wellness perks: access to a nutritional coach and fitness subsidies to build a healthy lifestyle

Personalized Spanish coach

Awesome opportunity to join a company that is looking to change how we eat and how chefs work!

Compensation

All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pay Range for this position

$170,000-$205,000 USD

If you're interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.