Senior UX Designer

Denver, CO, United States

Year Round

AUTHENTICITY | PASSION | COMMUNITY | INNOVATION | ADVENTURE

Alterra Mountain Company is a family of 16 iconic year-round resorts, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, the company has brought together some of the world's most aspirational brands, including: Steamboat and Winter Park in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain, Big Bear Mountain Resort and Snow Valley Mountain Resort in California; Stratton Mountain and Sugarbush Resort in Vermont; Snowshoe Mountain in West Virginia; Tremblant in Quebec and Blue Mountain in Ontario, Canada; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada and Aspenware, the ski industry leader in technology services and e-commerce, and Ski Butlers, the global leader in ski and snowboard rental delivery.

A career with Alterra Mountain Company is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU?

Free Ikon Pass for all eligible employees, with additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for all eligible employees and their dependents

Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company Resorts

Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge

Generous discounts on outdoor gear, apparel, rental cars, etc.

Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more

401(k) plan with generous company match

Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education

Paid parental leave of up to 6 weeks for eligible employees

Commuter benefits (Denver employees only)

Flexible/hybrid workplace policy empowering employees to work from home while encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver's RiNo Art District neighborhood

For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Position Summary

Alterra Mountain Company is seeking a Senior UX Designer to transform the way our customers experience digital products and services. This person will deliver quality customer-centered design that drives engagement and improves customer experiences.

AREAS OF RESPONSIBILITY

Support the overall Digital UX strategy to deliver against our growth OKRs.

Collaborate with product and tech teams to continuously improve web and app experiences.

Communicate design decisions, rationale, and direction through presentations and other documentation.

Create and iterate on flows, wireframes, prototypes, and high-fidelity designs.

Gather and apply feedback from stakeholders.

Serve as a subject matter expert for user experience design best practices.

Possess a fundamental understanding of end-to-end customer experience, along with a basic understanding of system integrations and dependencies to implement scalable solutions.

Gather research that enhances customer experience by leveraging customer feedback, online trends, benchmarking, marketing/brand activities, click/usage data, etc.

Create testing plans, set up user tests, and coordinate with external partners to execute user tests with qualified testers.

Contribute to design systems and documentation.

Ensure designs are inclusive and meet accessibility standards.

Assist in User Acceptance Testing (UAT).

Other duties as assigned.

Required Qualifications

4-7 years of UCD, UX, UI experience.

Proven experience working with multi-departmental teams in gathering requirements to inform UX artifacts.

Proven ability to apply an analytical and data-driven approach to solving complex problems.

Ability to create solutions and communicate rationale across all levels of the organization effectively.

Expertise using Figma for design and prototyping.

Excellent organizational, time management and prioritization skills, with the ability to manage multiple projects with competing priorities.

Excellent verbal and written communication and interpersonal skills.

Ability to work independently, as well as collaboratively in a team environment.

Possesses forward-thinking and consistently explores emerging digital trends.

A portfolio that demonstrates your approach to problem-solving and design processes.

Education Requirements

College degree in design, user experience design, marketing, or psychology preferred

The base salary range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Alterra Mtn Co Shared Services Inc.'s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Denver area base salary range: $85,000 to $128,000 per year

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Alterra Mtn Co Shared Services Inc. and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Alterra Mtn Co Shared Services Inc. or any of its affiliates is "at will" meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is located in Colorado, and the work is primarily in Denver, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Alterra Mtn Co Shared Services Inc. and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Alterra Mtn Co Shared Services Inc. and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.

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