Software Engineer

Memphis, TN, United States

Sr. Software Engineer

Job Summary

The Sr. Software Engineer (SE) is responsible for both collaboratively and solely designing and engineering software solutions and enhancements for new and existing digital applications, websites, web-based services, accessibility, and Our enterprise systems and their users. Acts as a team leader to analyze project requirements, develop software solutions, develop programming code for new and/or existing software enhancements, maintain computer systems by writing and updating policies, procedures and documentation, and confirming program operation by conducting tests or modifications. Also acts as a mentor to other team members for guiding and developing the future skill sets of the other members. Troubleshoots, debugs, tests code and fixes to ensure quality. This relates to all technology including web administration, design, and web and application development.

Essential Functions

Engineer solutions and develop websites and applications using desired development platforms including coding, testing, debugging, documenting of both mobile friendly web applications and standard applications.

Solely and collaboratively lead digital initiative projects, manage project/team resources while working with the solution's architect and manager.

Keeping up to date on industry technology and providing research and recommendations for software design and engineering tactics.

Provide support for Our enterprise digital and web applications.

Providing technical assistance to IT staff around web applications and web system support.

Co-ordinate with content creators from across the organization.

Liaise with IT systems experts on hardware and software issues that affect the digital/web application and their availability.

Installing, customizing, updating, and maintaining corporate internal and external web pages and sites.

Creating and analyzing reports on web activity, traffic patterns and similar performance metrics.

Develop, implement, and enforce Web site appropriate use and privacy policies.

Set and enforce compatibility and interoperability standards that ensure sites accessibility for users with older browser versions.

Set and enforce standards that ensure site accessibility for users with disabilities or impairments.

Analyze, report on, and take action on web site user feedback

Monitor customer support issues and feedback including responding to inquiries.

Assist with the creation and maintenance of Frequently Asked Questions (FAQ) documents, department policies and procedures.

Develop, implement, and adhere to a regular Web site maintenance policies and procedures, including end user content change request forms and posted update/maintenance schedules, to ensure site accuracy and timeliness.

Assisting with the gathering of business requirements and delivering software solutions via coding best practices.

Assisting with integrating websites and digital solutions with back-end systems and databases.

Recommending network, server and related equipment, and software upgrades and improvements.

Diagnosing and fixing bugs found by application testers.

Assist with the development, implementation, and maintenance of policies and procedures for web design, development/coding, and administration for both internal and external resources.

Make recommendations for leveraging IT systems to reduce operational cost and increase operational efficiency.

Additional Duties And Responsibilities

Assist with the maintenance of all off premise web servers, SAS services, DNS, and databases.

Improve customer service, perception, and satisfaction.

Escalate service issues within agreed service levels.

Communicate with customers: keeping them informed of progress, notifying them of impending changes or agreed outages, and performing requirements analysis.

Business awareness: Maintain specific knowledge of each Department and how IT relates to their business processes, strategy, and goals.

Document internal processes and procedures related to duties and responsibilities.

Responsible for entering all work and time into defined IT systems as they occur.

Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.

Protects operations by keeping information confidential.

Perform other related duties as assigned.

Required

KNOWLEDGE, SKILLS, EXPERIENCE AND/OR ABILITIES

5+ Years Software Development Experience

Microsoft .NET C# Development

Web development languages such as HTML, JavaScript, CSS, JQuery, and Angular.

User Experience (UX) knowledge of best practices and be able to portray new ideas for future enhancements.

SQL Database and Scripting Experience

Ability, willingness, and eagerness to learn quickly and apply new skills and concepts.

Interpersonal skills: must have good communications skills (telephone, active listening and customer-care) to include listening, non-verbal communication and appropriate language. Ability to express ideas clearly and concisely in good grammatical form.

Ability to be a mentor to other team members and engagement in team collaboration.

Diagnostic and system troubleshooting skills with proven analytical and problem-solving abilities

Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus, when possible, communicates decisions to others

Ability to multi-task and quickly adapt to changing priorities.

Understanding of support tools, techniques, and how technology is used to provide IT services.

Self-motivated with the ability to work in a fast-moving environment.

Excellent analytical skills and attention to detail

Experience working in a team-oriented, collaborative environment.

Ability to work in a team and communicate effectively.

Preferred

Microsoft SharePoint Experience

Software Version Control Software (ie: GIT)

Familiarity with a Software Development Lifecycle (SDLC)

Sitecore Content Experience Manager

Management Experience

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