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Talbots
Northampton, MA, United States
Job Number: 21296 Position Title: Client Specialist External Description: What We Offer:Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.Incentive OpportunitiesGenerous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally,
Job Source: TalbotsReliable Temps
Northampton, MA, United States
CLIENT SUPPORT SPECIALIST Reliable Temps is seeking a Client Support Specialist for a client located in Northampton. This is a temp-hire opportunity. Experience with payroll is a plus! This client offers a competitive salary and benefits package, generous Paid Time Off, a comfortable, convenient, and state-of-the-art office, and company-sponsored s
Job Source: Reliable TempsCheckWriters
Northampton, MA, United States
We are looking for an exceptional, customer service focused, individual to join our Client Support team! Checkwriters is a payroll and HR services company focused on elevating every step of the customer experience. From interactions with our team to genuinely useful Payroll and HR software — we don’t just provide an excellent product. We have a
Job Source: CheckWritersPremiere Staffing Services LLC
Northampton, MA, United States
Checkwriters are looking for 3-4 qualified candidates to join their team. Checkwriters is a leading payroll and HR services company, and we seek an exceptional Client Support Specialist to enhance their customer experience. Located in Northampton, MA, this in-office role offers competitive pay, benefits, generous Paid Time Off, and a dynamic work e
Job Source: Premiere Staffing Services LLCTD Bank
Springfield, MA, United States
Nous utilisons des témoins pour fournir et améliorer nos services de sorte à vous offrir une expérience plus personnalisée, et les services de suivi sont désactivés. Pour en savoir plus sur les témoins utilisés et pour consulter vos préférences, veuillez vérifier les paramètres de votre navigateur ou sélectionner Accepter pour consentir à l’utilisa
Job Source: TD BankPenn Foster
Springfield, MA, United States
Company Description About A Place for Mom We’re the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best senio
Job Source: Penn FosterBrunello Cucinelli USA
Easthampton, MA, United States
About us: "Those who work with us take part in the company's life. Everybody knows that their work is an indispensable contribution to our shared growth " - Brunello Cucinelli Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and t
Job Source: Brunello Cucinelli USAVCA Animal Hospitals
South Hadley, MA, United States
Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a
Job Source: VCA Animal HospitalsNorthampton, MA, United States
We are looking for an exceptional Client Success Specialist to join our team! We offer a competitive salary and benefits package, generous Paid Time Off, and company-sponsored social events. This position is hybrid work schedule eligible.
Checkwriters is a payroll and HR services company focused on elevating every step of the customer experience. From customer interactions with our team to our genuinely useful software that's designed to fit customer needs — we don’t just provide an excellent product. We have a team of experts who care about the details, and work continuously to ensure that the customer experience is the best of any payroll and HR provider.
The Client Success Specialist will work with Checkwriters’ Payroll, HRIS, & HCM platform clients, with an emphasis on training new and onboarding clients.
Responsibilities include:
Work directly with new and existing clients to maximize their satisfaction as they purchase and upgrade Payroll, Human Resources, and Attendance products on the Checkwriters platform.
Train clients on how to use Checkwriters' Payroll, HRIS, & HCM platform.
Create and deliver training materials, such as presentations, tutorials, and documentation.
Answer client questions about the platform and provide technical support.
Track client progress and identify areas where additional training may be needed.
Assist with the Client implementation process including initiation of client contact, creation of transition timelines, and monitoring of project status through completion.
Establish a strong working relationship with each Client and internal colleagues based on clear expectation-setting and mutual trust building.
Work collaboratively with other internal teams.
Monitor and communicate status (i.e. progress reports) by holding weekly status meetings with clients, sales, and other stakeholders.
Work closely with our Client Support team to create self-sufficient Clients capable of using our software productively.
Demonstrate initiative by constantly looking for, and recommending, ways to improve the Client Onboarding and Training process.
Recognize opportunities for enhancement and continuous improvement.
The ideal candidate will have:
A minimum of 1-3 years’ experience providing exceptional Client Facing service. Candidates in banking, insurance and human resources may be an especially good fit.
College degree in Business, Communication, Human Resources, or related field, preferred.
1-3 years of prior experience in HRIS, Attendance, and Payroll, preferred.
Excellent presentation and technical skills to showcase Checkwriters products successfully and provide for client productivity, satisfaction, and retention.
Proven ability to quickly recognize and understand a clients’ needs to successfully anticipate potential roadblocks/challenges while still moving the project forward.
Flexibility/Adaptability – The ability to change direction based upon team and stakeholder’s consensus.
Effective knowledge and experience with Microsoft suite required.
Strong organizational skills, extreme attention to detail, and a team-oriented approach.
Must be able to work independently, and thrive in a fast-paced, client-focused position.
Minimal daytime travel to client sites may be required.
Outstanding work ethic and a positive attitude.
If you like helping people, while building long lasting relationships through honesty, reliability, and positivity, then this is the job for you! We look forward to meeting with you soon!
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Client Success Specialist jobs in Northampton, MA, United States
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