Technical Program Manager

San Francisco, CA, United States

Who is Redbubble

As the world's largest marketplace for independent artists, our purpose is to create and inspire new ways of experiencing connection and a sense of belonging for every person. From everyday things, to the very thing, we connect people to millions of designs on any product, on demand.

Welcome to a place that will celebrate your achievements, celebrate you solving the hard problems not just the fixes and celebrate you rapidly getting to the core of the issue rather than striving for the perfect answer.

The Role

We're seeking a highly skilled and experienced Technical Program Manager to join our Marketplace Support Team! Reporting to the Director - Customer Success Operations, this role will lead the planning, implementation and management of critical systems projects and programs to ensure our artists and customers have a great experience with Redbubble.

The ideal candidate will have a strong background in systems analysis, project management, and cross-functional collaboration, with a proven track record of driving successful system implementations and enhancements to support business operations and objectives. A combination of strong leadership, proactiveness, and domain knowledge will be required.

This role will need to be within the PT timezone, with some evening hours overlap with the Australian (AEST) timezone.

Key Accountabilities:

Proactively identify, innovate and implement technical solutions to enhance efficiency and automation

Lead the planning, execution and delivery of systems projects and programs, including automation, implementations, integrations and enhancements

Drive process improvement efforts to help the organization scale and maintain our high customer satisfaction scores

Drive tasks with Product Management and Engineering, removing roadblocks and maintaining clear communication to see projects to completion

Collaborate cross-functionally to gather and analyze requirements, identify system needs and recommend solution to support business objectives

Define project scope, objectives and deliverables, and develop comprehensive project plans and timelines

Drive innovation and change management, ensuring we remain competitive to changing market dynamics and technologies

Manage vendor relationships and identify and scope potential vendor capabilities

Direct responsibility for systems administration for the organization

What You'll Bring:

5+ years of experience in business systems analysis, project management, customer support or product operations

Proven track record of successfully managing complex projects and programs from beginning to end

Experience influencing, negotiating and driving alignment amongst a wide stakeholder base including senior leaders, peers, technical and non-technical stakeholders

Proven success in process improvement and optimization

Strong understanding of business systems concepts, methodologies and best practices

Experience with enterprise business systems (Zendesk a strong plus)

Strong analytical and problem-solving skills, able to translate business requirements into technical solutions

Experience managing third-party vendors

What We Offer:

A high trust culture based on mutual respect

Exposure to independent artists

Flexible working arrangements

Personalised career planning

Opportunity to work in a global organisation

Equity in your package

Monthly Wellness allowance

Vouchers and discounts from our Redbubble website

Medical, Dental, and Vision benefits are offered for employees and dependents at little or no cost to the employee.

Retirement Savings (401k) matching. 100% of employee contribution up to 5% of salary.

FSA available for all employees.

We're creatively inspired commerce. And that inspiration starts with you. With your drive for progress over perfection and your courage to come together in celebration of creativity over convention. You're inspired by art and those who make it, and we're inspired by you.

Life at Redbubble

Redbubble is a place where you are encouraged to bring your whole self to work and to always value creativity and compassion above all else. Having the courage to take risks, speak up, ask for help, and connect with others, is how we accomplish more together.

In the same way that we are deeply committed to unlocking infinite opportunities for artists, their customers and the fulfillers, we are dedicated to providing a truly trusting workplace where you can grow, thrive and boldly aim higher than you previously thought possible.

We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees relative to the San Francisco City market, regardless of their location. In pursuit of pay equity and fairness, the starting annual base salary for this position is anticipated to be $120k - $130k. The final offer may be determined by a number of non discriminatory factors, including experience, knowledge, skills, and abilities. All employees may be eligible for other forms of compensation such as stock-based compensation, which are awarded to employees annually, subject to board discretion.

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