Business Analyst

Suitland, MD, United States

Overview

Soft Tech Consulting is seeking a highly motivated, innovative individual to fill the role of Business Analyst . The candidate will provide analytical support and guidance for a government client. The designated candidate for this position will join a collaborative team environment, providing an external perspective on operations and necessary steps to maintain a successful project. They will use their professional experience to identify project needs and help the project to evolve as times and trends change. Business Analysts will coordinate with client and project leads and IT personnel to streamline processes and increase productivity. The Business Analyst will provide effective communication to all levels of staff for reporting system environment status. The place of performance for this contract is onsite in Suitland, MD.

MUST BE US CITIZEN

MUST HAVE AN ACTIVE TOP SECRET SECURITY CLEARANCE

COUNTERINTELLIGENCE POLYGRAPH MAY BE REQUIRED

THE FIRST 60 DAYS ARE ONSITE; THEN 3 DAYS A WEEK ONSITE AND 2 DAYS REMOTE

Responsibilities

Extroverted, High-energy, great communicator The BA will need to communicate with client's leadership regarding requirements and be able to (along with the PM) act as a liaison between leadership and the team

The BA will need a basic understanding of defining business systems, creating outlines and workflow diagrams, and presenting plans for accomplishing tasks

High energy and enthusiasm will help the team to function as a more cohesive unit

Basic Understanding/Experience with Agile methodologies Think of the three C's

Collaboration - The BA should feel comfortable discussing project requirements with high-level client's leadership and ensuring the team work together to complete tasks

Communication - The BA should be able to clearly communicate requirements with the team and make sure everyone understands the intent

Coordination - The BA (with the PM) needs to coordinate efforts and tap into the proper talent on the team to ensure the project/task is completed on time

Scrum Master training is a plus. Strategic planning, providing structure to the team, better integrating individual skills to projects and tasks, providing incremental feedback to promote progress, etc.

Basic Data Analytics The client has a Business Intelligence site that tracks Help Desk statistics. The BA will be the first-line supervisor for the Help Desk, take those statistics and convert them to useful information for reports to the field. These reports track user data, Maritime Analytic Support System (MASS) user account numbers and trends, categories of support tickets, etc.

Working with the development team to test functional components of the MASS system, tracking and testing bug fixes and reporting status in Teams meetings

Other Basic SharePoint is a plus, nothing too heavy. Knowing simple design, uploading files and videos, linking sites to other sites, most things one could learn from an afternoon surfing YouTube.

Assisting the Tech Writer, if needed, to document any requirements

Project Management support tasks, i.e., compiling Monthly Progress Reports, Program Management Reviews to a wider client's audience, participating in meetings, etc.

Collaborate with client's leadership on needs and priorities

Collect and analyze helpdesk data, streamline operations Act as a liaison between the client and the Help Desk

Record and analyze helpdesk ticket metrics, track call volume, etc....

Manage future MASS Helpdesk SharePoint site, post videos, etc....

Be aware of MASS bug fixes and change request status

Prepare Monthly Status Reports to the customer (include metrics pertaining to invoicing, schedule, technical progress, deliverable status, risk information related to the task, and up to date WBS)

Prepare Periodic Monthly Reviews for a wider client's audience

Send system outage reports to the field (initial within two hours of outage and a final report within 24 hours of outage resolution).

Work with the Tech Writer to ensure timely submission of deliverables

Qualifications Bachelor's Degree or higher in Information Technology/Cyber Security or similar field.

Minimum 2 years' experience.

Knowledge of SharePoint is a plus.

Scrum Master training is a plus.

MS Office (specifically PowerPoint, Excel, Word).

MS Project (nice to have, but not a deal-breaker).

Familiar with Remedy IT Service Management System (nice to have, but not a deal-breaker).

Basic business acumen.

Basic data analysis .

Great analytical, critical thinking and problem-solving abilities.

Superior presentation and negotiation skills.

Strong management and organizational skills.

Adaptable and capable of working in fast-paced environments.

Excellent written and verbal communication skills.

Must be able to work independently with little to no oversight.

About Us

Soft Tech Consulting, Inc. is a woman and minority-owned business headquartered in Chantilly, VA. With contracts in both the public and private sectors in the DC metro area and across the country, Soft Tech is an organization made up of highly successful and talented Information Technology professionals offering enterprise class solutions for any size organization at great value. Soft Tech's mission is to help government organizations design, implement, and maintain mission critical Information Technology solutions. By focusing jointly on our employees and our customers, we are able to achieve our mission by providing each and every one of our customers with continuous quality customer support.

Soft Tech Consulting, Inc. is an Equal Opportunity Employer.