EAS GREETER

Store Operations Greeter

Balance asset protection with customer service and act as a deterrent to potential shoplifters by acknowledging all customers who enter and exit our stores. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Adhere to all local, state, and federal health and civil code regulations.
• Remain near the entrance or exit at all times.
• Perform duties as described in training and in the EAS Greeter manual.
• Act as a deterrent to potential shoplifting/rollout activity.
• Represent the store and company as a customer service ambassador to all customers, vendors, and associates of Kroger.
• Maintain a high level of customer service and relationship skills.
• Make eye contact with as many customers entering and exiting the store as possible.
• Smile, acknowledge, greet and thank as many customers entering and exiting the store as possible.
• Adhere to all standards outlined in the Customer 1st Service Plus Program.
• Maintain good communication in the store and throughout the organization.
• Inform the store management of all potential problems, hazards and safety violations that come to your attention.
• Must be able to perform this job with or without reasonable accommodation.

Qualifications

Minimum

• High school diploma or GED
• Ability to work flexible shifts including evenings, weekends and holidays
• Good verbal communication skills
• Prior experience dealing with customers

Desired

• One year experience in retail loss prevention or customer service
• Good written skills