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Customer Service Representative

Chatsworth, CA, United States

Customer Service Representative

This company immediately needs a Custom Service Representative. In this role, you will act as the primary contact for customers and coordinate needs with internal departments. This company offers the opportunity to be part of a global team in the aerospace industry. This company has strong ethics and believes in establishing a culture built on integrity and trust.

Location : Chatsworth, CA

Salary : $23.00/hr.

T his is a full time, temp-to-hire position

Schedule: Mon-Fri 8.00 AM - 5.00 PM

Benefits : 401(k), 401(k) matching, Dental Insurance, Health insurance (PPO & HMO), Vision insurance, AD&D insurance, Long Term- Short Term disability insurance, Term Life Insurance, Aflac Insurance(s), Paid time off, Parental Leave, Employee Assistance Programs.

Responsibilities: Provide service support to Customers, Distributors and Channel Partners.

Review, Update, and Load customer contracts as needed.

Record and process orders and/or inquiries received by mail, telephone, portal, and/or through customer personal contact.

Create Excel reports including Open Order Report.

Access and understand customer-specific portals.

Ensure orders are retrieved from customer portals and that tracking details are provided in a timely manner.

Track order activity and alert appropriate staff of any potential delivery problems.

Follow-up with internal teams and customer on outstanding Accounts Receivable issues in order to prevent credit holds.

Provide invoices and statements as needed.

Work alongside Quality and Purchasing on related issues.

Maintain and Improve customer(s) OTD and delinquency reports.

Requirements: 1 year experience in similar Customer Service

1-2 years experience with data entry

Experience how to use a database

Experience creating reports in Excel and emails

Intermediate Excel skills needed. Advanced skills are a plus.

Understanding with placing purchase orders is a big plus

Strong communication skills (verbal and written)

Organizational skills

Attention to detail

Ability to work on multiple projects at the same time

APPLY NOW

Compensation / Pay Rate (Up to): $21.00 - $23.00 Per Hour

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