Customer Service Representative
Chatsworth, CA, United States
Customer Service Representative
This company immediately needs a Custom Service Representative. In this role, you will act as the primary contact for customers and coordinate needs with internal departments. This company offers the opportunity to be part of a global team in the aerospace industry. This company has strong ethics and believes in establishing a culture built on integrity and trust.
Location : Chatsworth, CA
Salary : $23.00/hr.
T his is a full time, temp-to-hire position
Schedule: Mon-Fri 8.00 AM - 5.00 PM
Benefits : 401(k), 401(k) matching, Dental Insurance, Health insurance (PPO & HMO), Vision insurance, AD&D insurance, Long Term- Short Term disability insurance, Term Life Insurance, Aflac Insurance(s), Paid time off, Parental Leave, Employee Assistance Programs.
Responsibilities: Provide service support to Customers, Distributors and Channel Partners.
Review, Update, and Load customer contracts as needed.
Record and process orders and/or inquiries received by mail, telephone, portal, and/or through customer personal contact.
Create Excel reports including Open Order Report.
Access and understand customer-specific portals.
Ensure orders are retrieved from customer portals and that tracking details are provided in a timely manner.
Track order activity and alert appropriate staff of any potential delivery problems.
Follow-up with internal teams and customer on outstanding Accounts Receivable issues in order to prevent credit holds.
Provide invoices and statements as needed.
Work alongside Quality and Purchasing on related issues.
Maintain and Improve customer(s) OTD and delinquency reports.
Requirements: 1 year experience in similar Customer Service
1-2 years experience with data entry
Experience how to use a database
Experience creating reports in Excel and emails
Intermediate Excel skills needed. Advanced skills are a plus.
Understanding with placing purchase orders is a big plus
Strong communication skills (verbal and written)
Organizational skills
Attention to detail
Ability to work on multiple projects at the same time
APPLY NOW
Compensation / Pay Rate (Up to): $21.00 - $23.00 Per Hour