Account Intake Specialist

Houston, TX, United States

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on three core values: People, Quality and Service. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you'll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let's revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

Embark on a dynamic journey with Empower as an Account Intake Specialist, where you become the cornerstone of our customer engagement and growth strategy. This exhilarating role places you at the epicenter of our operations, managing the intricate dance of onboarding new provider accounts. You'll navigate through the creation of detailed provider profiles, ensuring their seamless integration into our pharmacy management systems. The verification of credentials, granting of provider portal access, and meticulous facilitation of account approvals are all in a day's work, adhering to our rigorous standard operating procedures and compliance frameworks.

As the vanguard of our customer acquisition efforts, your role is multifaceted; you'll adeptly handle incoming cases from a plethora of channels, ensuring each provider's journey is smooth and streamlined. Your unparalleled attention to detail and proactive mindset are key to enhancing our growth trajectory and fortifying our position in the marketplace.

Collaboration is your forte, as you liaise with Sales-Operations, Customer Service, and Compliance teams, fostering a culture of open communication and mutual support. Your administrative prowess ensures the onboarding process is not just efficient, but a benchmark in excellence.

Step into this vibrant role and be a catalyst for transformation, driving Empower towards new horizons with your organizational acumen and unwavering commitment to excellence. Every day promises new challenges and opportunities for growth, making your journey with us not just a job, but a voyage towards making a significant impact.

Duties and Responsibilities

Establishes and qualifies new accounts from internal and external sources.

Facilitates and manages the onboarding of new provider accounts, including the creation of provider portals and access to pharmacy systems.

Responsible for researching licensing and medical practice verifications.

Collaborates and communicates with cross-functional teams to ensure a smooth and efficient onboarding process for new provider accounts.

Maintain clear and open lines of communication with the Sales-Operations, Customer Service and Compliance teams, providing updates on account status and any issues or concerns.

Maintains prospective client information within CRM and pharmacy platforms.

Stays up-to-date on industry trends and best practices related to account onboarding and customer acquisition.

Effectively communicates internally and externally including written, verbal and by phone regarding provider accounts.

Tracks and monitors all assigned Intake cases and maintains professional communications.

Meet quantitative performance metrics as outlined.

Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Knowledge and Skills Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred.

In-depth understanding of company services and its position in the industry: pharmaceutical products, compounding, and specific clinical treatments.

Key Competencies Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.

Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.

Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.

Resourcefulness: Secures and deploys resources effectively and efficiently.

Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.

Ensures Accountability: Holds self and other accountable to meet commitment.

Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.

Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Experience and Qualifications High School diploma/GED required.

Bachelor's degree in science in a related field, the equivalent experience or healthcare related certification or license preferred.

Previous experience in outbound call center or related administration experience preferred.

Employee Benefits, Health, and Wellness No-Cost Medication : Get your prescribed compounded medications at no cost, ensuring your health without the financial burden

Onsite Health & Wellness - IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels

Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family

Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family

Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off

Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions

Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance

FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA)

401K Dollar-for-Dollar Up to 3%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 3%

Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time

Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options

Rewards & Recognition Program: Your hard work doesn't go unnoticed - enjoy rewards and recognition beyond your paycheck

Additional Voluntary Benefits Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury

Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays

Critical Illness: Protect your finances from the expenses of a serious health issue

Short-Term Disability: Protect your income during illness or injury with short-term disability coverage

Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage

Legal Services: Access professional legal assistance to address concerns confidently

Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit

Pet Insurance: Care for your furry family members with our pet insurance coverage

Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being