Manager, Software Engineering

Charlotte, NC, United States

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Location: Remote, US

Job Description:

The Business Innovations team at Genesys is looking for a new Software Engineer Manager who will lead a team of developers and support the architecture and on-going advancements in our cloud environments that hosts our business applications using native and containerized deployment methodologies.This group is globally responsible for the DevOps, governance, automation, delivery, and support of software development teams that create cloud hosted solutions for Genesys Customers. The teams' offerings include custom Contact Center Applications, Genesys product extensions, third-party systems integration, as well as consulting services around software development for customers and partners working with Genesys products and services. We manage the CI/CD pipeline, build internal tools, perform code/architecture reviews, keep security in mind, and look for ways to always improve our automation and availability using the latest and greatest technology.

The successful candidate must demonstrate significant skill in the following areas:

Cloud applications and deployments for AWS with a passion to explore new concepts and technologies.

Ability to lead a team effectively and mentor cross-functionally in support of the greater learning/enablement programming best practices .

Experience working with and managing communications directly with internal business stakeholders (technical and non-technical)

Software languages and technologies, NodeJS, Angular, ReactJS, lambda , and container technology.

What You'll Do

Manage a team of several (up to 9) software engineers who work on angular/react/Node JS full stack applications

Mentor and assign technical tasks to team members.

Design new software features through agile development practices.

Impement New features, including managing support issues and monitoring the applications.

See features through requirements to deployment to production.

Participate in code pull requests as a reviewer and author, staying open to constructive comments.

Recommend new technologies as components of a solution when appropriate.

Work with the business to translate requirements into technical design.

General applications development using NodeJS, and React For Lambda and container deployment when needed.

Additional Job Requirements:

Documented work history managing successful development teams within a similar business and team capacity.

Full stack engineer with 7 plus commercial software development experience.

Knowledge of building container solutions such as Docker or Kubernetes.

Experience with deploying cloud solutions, administrative procedures and configuration for Windows and Linux operating environments.

Experience with design and development of tools for managing the infrastructure and experience with programmed clean & re-usable code.

Demonstrate solid analytical programming and problem-solving skills including software operation diagnostics

Good working experience with database administration/optimization

Experience with Continuous Integration and deployment with automated testing

Enjoys context switching as quickly as the situation demands.

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$122,850.00 - $241,150.00 Benefits:

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off in addition to 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com .

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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