Desktop Support Technician
San Diego, CA, United States
Overview:
We are currently seeking a solution oriented and customer focused I.T. Desktop Support Technician to support to end-users throughout the Americas trading bloc. As a Desktop Support Technician, youll play a crucial role in ensuring smooth IT operations for end-users.
This highly interactive support position is responsible for troubleshooting, repairing, building, and configuring hardware and software on end-user computer workstations, mobile devices and peripherals. If you are passionate about new technology and want to support our growing tribe, apply today!
Responsibilities:
Technical Support Expertise: Be the go-to resource for IT Specialists, handling all end-user technical support requests.
Identify, research, isolate, and resolve information system-related problems.
Hardware and Software Troubleshooting: Troubleshoot and repair hardware and software issues on end-user computer workstations and peripherals.
System Configuration and Installation: Build, configure, troubleshoot, repair, maintain, and install hardware, operating systems, and application software.
Ensure seamless data-communication equipment setup.
Business Process Improvement: Review and analyze business requirements and problems, providing valuable recommendations for process enhancements.
System Management and Compliance: Perform analytical, technical, and administrative tasks during system installations and expansions.
Execute activities related to governmental compliance, including auditing and process documentation.
Knowledge Management: Maintain internal information, records of systems and licenses, troubleshooting techniques, and recurring issues.
Stay up-to-date with industry trends and technologies.
Training and Guidance: Provide end-user training and guidance within the scope of your role.
Qualifications:
1 to 3 years professional end-user support which may include PC and/or peripherals. business/data communications, local and remote end-user support as well as building, configuring, and installing applications, operating systems and Microsoft Office 365 administration and configuration.
Completion of high school diploma, GED or equivalent.
Current Technical Certification(s) preferred.
Associate or bachelors degree, preferred.
Ability to provide exceptional customer service in a fast-paced environment
Must be able to work independently and manage multiple priorities.
Strong communication and presentation skills
Experience working in collaborative, diverse team environment.
About Us:
Our Why
At WD-40 Company, we believe that purpose-driven, passionate people guided by our values create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do.
Why You Should Apply
Learning-based culture that supports the growth and development of all tribe members
Strong values aligned culture whose #1 strategic driver is to build a business for the future that we will be proud to hand down to the next generation
Over 93.3% employee engagement as of January 2022 global employee survey
A culture where 93% of the tribe report experience a sense of belonging
Voted Most Democratic Workplace and certified WorldBlu Freedom Centered Workplace
Do You Align With Our Values?
Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day .
Thank you for considering WD-40 Company in your career search! #WD40TribalLife #PositiveLastingMemories
At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences. #LI-DNI
We've Got You Covered:
Our competitive and comprehensive benefits package provides you protection, security, and peace of mind. We offer life-enhancing health, wellness, and financial programs, including profit sharing, annual cash incentive rewards, tuition reimbursement, and 401K match. In addition, we want you to recharge and take time off, so enjoy short-day Fridays, vacation time, paid holidays, and an additional paid week off between Christmas and the new year to spend with family and friends!
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