Senior Associate Infrastructure Engineer (Network Operations)

Deerfield, IL, United States

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

As a Senior Associate Network Engineer, you’ll deliver highly available, scalable, and diverse network infrastructure to facilitate key business functions at Discover. At the corner of our industry’s best practices and an automation security-first mindset, lies your project work. You’ll leverage both to ensure we deliver data quickly and securely. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Shift: Sunday - Thursday, 10:00pm - 7:00am EST

Responsibilities

Responsible for operating, administering, and managing the day-to-day Network operations of a large scale global mixed media network communications environment supporting mission critical customer applications. Serves in a tier 1 role that proactively monitors, analyzes alarm information, initiates corrective actions to promptly isolate issues, restore service, implements changes and provides analysis and consultation to peers.

Monitors the Data Network for performance degradation, connectivity issues, system events and alerts. Updates and manages tickets through resolution with vendors and internal support groups.

Tests, analyzes, performs corrective actions, and restores network equipment and services in a timely and accurate manner to eliminate/reduce application impact. Provides timely notifications to management/outage team and escalates tickets to appropriate internal and external management as needed.

Responds to engagements from the Command Centers and provide network analysis to determine network availability.

Creates and implements data network changes.

Performs Preventative Maintenance tasks and creates, maintains, updates NOC support documentation.

Executes increasing variety of user stories with different contexts across the different stages of the product lifecycle

Uses automation, system tools, open-source solutions, observability and 'security first' principles in daily work

Contributes to team agile ceremonies, leads demos and presentations, helps new engineers learn established norms

Comfortably implements solutions using automation, observability and security principles

Engages in adoption of new technology

Continues professional education; learns key product capabilities and has desire to learn higher levels of craftsmanship in day-to-day engineering tasks

Minimum Qualifications

At a minimum, here’s what we need from you:

Bachelors – Computer Science or related

1+ Years – (Software) Engineering, DevOps or related

Internal applicants only: technical proficiency rating of advanced beginner on the Dreyfus engineering scale

Preferred Qualifications

Bonus Points If You Have:

Cisco Industry Certification - CCNA or higher

ITIL foundations, or related certification

Demonstrated experience with Incident, Change & Problem Management processes

Demonstrated experience with troubleshooting network issues related to Cisco route/switch, Vendor circuits, VPN and Out-of-Band connectivity

Demonstrated experience with Network Monitoring Systems & Tools such as Solarwinds, Netscout nGeniusOne, Netscout Pulse, Wireshark, Splunk and others

Knowledge of Network Security products such as Palo Alto Networks, Bricata, Broadcom

Network Automation skills such as Ansible, Git & scripting tools

ServiceNow Reporting, Knowledge and Process Management

Communication Skills: Excellent written and verbal communication skills.

External applicants will be required to perform a technical interview.

#LI-JJ1

#remote

Application Deadline:

The application window for this position is anticipated to close on Jun-25-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $71,500.00 to $121,100.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision, & Health Savings Account

STD, Life, LTD and AD&D

Recognition Program

Education Assistance

Commuter Benefits

Family Support Programs

Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) (https://www.dol.gov/agencies/ofccp/posters)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.