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VCA Animal Hospitals
Carmel, IN, United States
VCA CompanionAnimal Medical Center is seeking a Lead Client Service Representative to join our leadership team! VCA Companion Animal Medical Center is a well-established veterinary clinic located in the heart of Downtown Carmel. We have a strong client base and a highly skilled, long-term team of associates. If you have at least 3-5 years of veteri
Job Source: VCA Animal HospitalsVCA Animal Hospitals
Carmel, IN, United States
VCA Companion Animal Medical Center is seeking a Lead Client Service Representative to join our leadership team! VCA Companion Animal Medical Center is a well-established veterinary clinic located in the heart of Downtown Carmel. We have a strong client base and a highly skilled, long-term team of associates. If you have at least 3-5 years of veter
Job Source: VCA Animal HospitalsTravelcenters of America, Inc.
, IN, United States
Location: Lead Customer Service Attendant in Gaston, IN at TravelCenters of America **Location:** **Experience:** Not Specified **Job Description** **Job Brief** Maintain buildings and facilities in a clean, sanitary condition in accordance with TA standards. Facilities should always provide the customer a pleasant environment to frequent
Job Source: Travelcenters of America, Inc.Maersk Company Limited
Indianapolis, IN, United States
About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distr
Job Source: Maersk Company LimitedCity Way Animal Clinics
Indianapolis, IN, United States
Overview CITY WAY ANIMAL CLINICS has an exciting opportunity for an LEAD CUSTOMER SERVICE REPRESENTATIVE to join our team! Locations: Fountain Square - 880 Virginia Avenue, Indianapolis, IN 46203 Shift Details: This is a full-time position (30+ hours/week), 4 day work week with every other Saturday required. Start time at 7:15am-7:45am and
Job Source: City Way Animal ClinicsDanfoss
, IN, United States
** You control your data** - Functional - Statistical - Marketing By clicking Accept, you give your consent for all these purposes. You can also choose to specify the purposes you consent to by ticking the checkbox next to the purpose and clicking Save settings. You may withdraw your consent at any time by clicking the small icon at the bottom left
Job Source: DanfossState of Indiana
Indianapolis, IN, United States
BMV Lead Customer Service Representative Date Posted: May 14, 2024 Requisition ID: 443478 Location: Indianapolis, IN, US, 46204 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find comp
Job Source: State of IndianaState of Indiana
Indianapolis
BMV Lead Customer Service Representative Date Posted: May 17, 2024 Requisition ID: 443450 Location: Indianapolis, IN, US, 46204 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitiv
Job Source: State of IndianaFishers, IN, United States
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services. To learn more, visit securitastechnology.com.
OVERVIEW
The primary function of this role is to provide Customer Service and Sales Order Management for the Pacom North America and Latin America regions. Also supply additional customer service support to Sonitrol NA. This would include supporting the customer order process through effective communication, timely order delivery status, and issue resolution.
Pacom and Sonitrol are part of Security Products & Services (SPS) group within Securitas Technologies and is a dynamic company that offers a highly challenging, yet interesting work environment. This position will be expected to engage daily with Customers, regional Sales teams, Finance teams, and SPS Fulfillment teams to deliver the highest level of customer satisfaction.
ROLES & RESPONSIBILITIES
Review and validate submitted Customer purchase orders for accuracy to ensure a “clean” order.
Actively review sales order backlog including estimated ship dates and backorder estimated delivery dates.
Support Sales Order Entry and Fulfillment resources as needed.
Establish high proficiency/knowledge with ERP systems including Infor and NetSuite
Interacts daily with sales teams in providing reliable information regarding customer order status and delivery.
Assumes responsibility for resolving all customer issues or queries.
Supports product allocation process as needed.
Respond to customer and stakeholders on order fulfillment queries including billing accuracy, shipment accuracy, and customs clearance.
Process and repair RMA’s and provide customer assistance with material returns (RMA’s) and appropriate credit processing.
Provide internal communication of appropriate data through effective and timely reporting.
Assist and complete order changes or correction requests from customers.
Communicate with customers to accurately track inventory/stocking status.
Proactively communicate on back-order status with customers.
Carry out other duties as may reasonably be required.
QUALIFICATIONS, SKILLS AND EXPERIENCE: High school diploma or equivalent
2 years customer service experience preferred
Knowledge of Customer Order-to-Cash process
Bilingual (English/Spanish) required
Ability to work under pressure and adhere to defined service levels
ERP system experience with SAP, NetSuite Oracle, or Infor
Work Location : This role is an on-site hybrid position located in Fishers, Indiana.
Other Has contact with outside vendors, customers, etc. Has access to information that is considered confidential; product forecast, product cost, product development schedules, financial information, employee related information, etc.
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
Customer Service Lead jobs in Fishers, IN, United States
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