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Group Manager Corporate Account Management (Mailchimp)

Mountain View, CA, United States

Intuit Mailchimp is the #1 growth platform for small to medium sized businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of multichannel marketing and CRM solutions powered by GenAI.

We are looking for a customer-obsessed, strategic, and analytical sales leader with experience and a passion for leading and inspiring outsourced sales teams. Reporting to Mailchimp’s Head of Sales, you will lead a team of sales leaders, vendor program managers and contractual sellers with a focus on new customer acquisition. You will be responsible for our vendor partners success, managing our contractual workers through FTE managers, & collaborating with cross functional leaders to drive revenue growth and customer success.

Responsibilities Lead and manage the outsourced sales operations team to achieve and exceed sales targets

Foster a high-performance culture focused on accountability, continuous improvement, and customer satisfaction

Analyze and improve sales processes to enhance efficiency and effectiveness

In partnership with the sales leadership team, build and execute a customer acquisition strategy (across Inbound and Outbound) to bring in new businesses to Mailchimp as well as accelerate customer growth overall

Be thought partner for Marketing Leadership to innovate on customer experiences, lead generation, pricing experiments and acquisition strategies

Work with sales, onboarding, and strategy leaders to influence sales program design, sales incentive plans and define a sales strategy that connects across other global GTM functions to enable a seamless customer journey

Lead the tem with operational rigor and data driven approach to continually understand business performance and deliver quarterly and annual sales targets

Collaborate across Intuit to share and learn best practices to continue to drive growth and to implement process improvement

Work with the North American QuickBooks teams to ensure we develop a strategy around joint go to market and execute against it

Quickly test new ideas, using our Innovation practices, combining data and insight to learn and innovate rapidly

Lead the best customer listening engine to capture insights and feedback to influence product roadmaps and tools/infrastructure to improve the experience of customers and sellers

Help remove barriers, acting as an escalation point when needed to help solve,triage, or close prospective accounts

12+ years of experience in sales operations/management

Accomplished leader at least with 3-5 years experience managing outsourced sales operations

Experienced people manager who has built high-performing teams and demonstrated ability to implement execution strategies to effectively manage, coach, & balance both team/individual goals

Experience leading and scaling both inbound and outbound sales motions and working with SMB & Mid Market customer segments

Strong analytical, planning and problem-solving skills with in depth understanding of sales levers, metrics, performance standards and sales methodology

An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity

Strong track record in delivering industry-leading sales results

Demonstrable capabilities in building and scaling sales teams from early stages and leading transformation

Excellent communicator with the ability to inspire customers and internal teams

Proven success in partnering, influencing and collaborating internally and externally toward shared vision and goals

BA or BS degree minimum, or equivalent experience. MBA preferred

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