Director, Product Management - Product Adoption

Atlanta, GA, United States

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Job Category

Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Data and Analytics (DnA) organization within Salesforce is a dynamic and innovative org dedicated to delivering ground breaking products that meet the needs and exceed the expectations of our customers. We are seeing a talented and driven Product Management Director to join our team and lead the vision, the business and technical roadmap, execution as well as building bridges to drive alignment and adoption across the company.

Position Overview

As the Director of Product Management for Adoption, you will driving the vision, roadmap and development for how Salesforce standardizes the measurement of the adoption of its products and features. This leadership role involves building partnerships across senior VPs within the DnA org, the product organization and the customer success organization to create and deliver a unified vision and driving alignment. You will be driving a strategic initiative to create and build the framework to measure every customer’s adoption of Salesforce products and its features.. You work will directly influence the development of a product portfolio that touches internal users (employees in customer facing roles) and automated systems that will enable customers (to self-serve and realize value from their investment in Salesforce).

Salesforce product adoption framework will help simplify and measure a customer’s adoption through their lifecycle. This work will allow customers, partners and Salesforce to adopt a common understanding of Salesforce product capabilities, and visualize and drive every customer’s adoption journey. You will be working in a data-driven product development organization alongside a team of analysts, data engineers, data scientists and visualization engineers. Your leadership will be instrumental in driving data-driven decision making, driving new revenue opportunities and enhancing how Salesforce scales the delivery of customer success.

Key Responsibilities

Leadership & Strategy:

Provide strategic direction and leadership for the product team, guiding them in the development and execution of data-driven products

Collaborate and influence senior leaders within DnA and across Salesforce to create and drive alignment on a unified vision and strategy

Effectively prioritize work across a cross-functional delivery team that includes engineering, data science, visualization and enablement

Collaboration & Team Management

Work closely with design, engineering and QA teams to deliver quality products with end-to-end testing that ensures the successful execution of the product roadmap.

Set and manage expectations on iterative product release roadmap with partners across Salesforce

Cultivate a collaborative and innovative work environment to increase efficiency and professional growth

Product Management:

Direct the planning and execution to allow sustained development, while instituting robust practices to allow timely release of impactful products and features

Monitor and analyze product performance post-launch, gathering data and insights to drive continuous improvements

Research & Innovation:

Conduct market and user research to understand and address customer needs, pain points and opportunities

Monitor and anticipate market shifts and technology changes to make informed product design and architecture enhancements to keep products relevant

Business Impact

Collaborate with internal partners and cross functional team leads in defining product go-to-market strategy and drive enablement and adoption across each end-user persona

Set and track impact that helps measure success and value of products and features and make data-driven decisions based on user-feedback and market trends

Qualifications

8+ years experience working in a large scale data-driven environment

5+ years experience working as a Product Manager on delivery of large complex data-driven products

A Related technical degree required

MBA preferred

Strong leadership, communication and interpersonal skills to collaborate and influence internal and external stakeholders

Experience in data science, machine learning and leveraging them in building intelligent products preferred

Proven ability to manage scope of work being delivered by a cross-functional team against a plan

Experience with agile development methodologies like Scrum and proven experience in gathering and transforming product requirements into concrete roadmap

Ability to deliver results in a global, matrixed environment comprised on internal and external customers

Deep knowledge of Salesforce products and platform or experience working with other similar enterprise platforms

Accommodations

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Posting Statement

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

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