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Trustpilot
New York, NY, United States
We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust? This candidate has a proven history of client retention and growth, is an expert in building consultative relation
Job Source: TrustpilotTrigenx
New York, NY, United States
Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational materials to help customers maximize th
Job Source: TrigenxFORTE
New York
Job Description Job Description As a Customer Success Manager, you will lead the effort in promoting our end-to-end platform solutions, with a focus on ensuring successful adoption and value realization for all of our customers. You enjoy the challenge of cross-team collaboration and will work alongside our Go-to-Market and Product teams to unify
Job Source: FORTECallMiner
, United States
CallMiner is searching for a skilled Customer Success Manager to join our success team. Customer Success Managers are driven by the pursuit of business value for their customers. They are responsible for ensuring speed to value and expertly coaching their customers through the Conversation Intelligence maturity curve. They’re accountable to balance
Job Source: CallMinerAEG
New York, NY, United States
Live events are fun. Concerts, sporting events, festivals....we make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories.
Job Source: AEGPenn Foster
Jersey City, NJ, United States
Location: Jersey City or Remote from New Jersey, Chicago or Florida As a Xeneta Customer Success Manager your objective is to manage a portfolio of assigned accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global expansion objectives. The true value of the CSM comes from delivering unfor
Job Source: Penn FosterTrustpilot, Inc.
New York, NY, United States
We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust? This candidate has a proven history of client retention and growth, is an expert in building consultative relatio
Job Source: Trustpilot, Inc.Acuative Corporation
Fairfield, NJ, United States
Job Description Job Description As the Customer Success Manager, you are the “CEO” of the accounts assigned to you, owning the outcomes and relationship with that client and accountable for the services and billing for that client, you will be assigned to key accounts with high profile client visibility. To be successful in this role yo
Job Source: Acuative CorporationNew York, NY, United States
Customer Success Manager
The customer success team at Roots Automation is seeking a manager interested in leading a team of project managers to successfully onboard and maintain Digital Coworkers for Roots customers. The ideal candidate is adept at driving digital strategy, guiding agile technology implementations, and leading project teams.
Our ideal candidate has these qualifications and will manage these responsibilities to achieve success:
Responsibilities:
Lead, inspire, and develop a high-performing team of technology professionals to understand Roots customers’ business objectives and challenges and align technology solutions accordingly.
Foster a collaborative and innovative team culture, ensuring alignment with company goals.
Train & govern Project Managers on project delivery and ensure the project timelines are met.
Undertake innovative methods of process improvement(s) and launch projects enabling efficiency and enhanced customer experience to ensure overall satisfaction.
Provide mentorship and guidance to team members to enhance their skills and career growth.
Apply a consultative mindset to understand customer challenges, provide strategic guidance to customers on technology adoption and implementation, and recommend tailored technology solutions for insurance customers.
Collaborate with customers, AI and software development teams to help steer product direction and enhancements to benefit customers.
Collaborate with sales to define project scopes, objectives, and deliverables.
Possess a deep understanding of our technology offerings and stay abreast of industry trends.
Capable of accurately assessing key business metrics and situations from a firm, organization, and leader’s perspective
Qualifications:
7-10 years of experience in a customer-facing technology role
Proven leadership skills in guiding and managing cross-functional teams with a demonstrated ability to drive transformational agendas.
Demonstrated expertise in process improvement and LEAN management methodologies.
Well versed in agile project management approach, leveraging tools like Miro, Jira and Confluence
Strong understanding of insurance industry
Ability to manage executive stakeholders and foster relationships in group and in one-on-one settings
Excellent analytical skills
Project management certification (e.g., PMP) is a plus.
Customer Success Manager jobs in New York, NY, United States
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