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Patient Navigator Specialist

Santa Barbara, CA, United States

Patient Navigator Specialist

Location: Santa Barbara, California

Type: Contract

Job #76864

APR Consulting, Inc. has been engaged to identify an Patient Navigator Specialist

Location: Santa Barbara, CA 93105

Position: Patient Navigator Specialist

Pay Rate: $25.86/hr

Duration: 13 weeks

Expected Shift: 8:30-5 and 9-5:30 40 hrs/week

Disclaimer - high cost of living, please ensure that traveler has researched prior to submitting!

QUALIFICATIONS

Level of Education: Associate's degree

Certifications, Licenses, Registrations: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI)

Technical Requirements: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed, MS Office Suite. (preferred: Experience working with Epic. Knowledge of medical terminology)

Years of Related Work Experience: T wo (2) years of experience in an office, hospitality, or customer service environment

JOB PURPOSE

The Patient Navigator Specialist connects the Cottage Health community with efficient access to care. The position is responsible for scheduling appointments, verifying insurance,

reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical

staff/offices on pertinent patient information. Staff are adept at resolving any general inquiries posed by patients and callers. Provides exceptional customer service and demonstrates

dedication to the organization's mission, vision, and values.

ACCOUNTABILITIES / SPECIFIC JOB COMPETENCIES

This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to

reasonable accommodation.

1) Answers incoming calls and other contact methods with standard professional department

greeting and follows appropriate scripts. Offers prompt and efficient assistance for

coordination of patient appointments, provides updates and follow up with patients when

appropriate, and communicates with clinics using the proper channels. Schedules

appointments across multiple service lines. Makes outbound calls as required.

Percentage of time: 40%

2) Responsible for maintaining updated information on patient accounts, including

demographics, insurance and financial information. Advises patient/guarantor of benefits

and offers estimates on financial responsibility, collects payment when appropriate from

patient/guardian. Reviews, edits and obtains authorization as specified by insurance

companies prior to patient services. Contacts departments and/or patient when additional

information is required or to alert them regarding pending/or denied authorization status. Monitors and maintains all centralized work queues. Answers inquiries pertaining to patient

accounts and counsels patient needing financial assistance.

Percentage of time: 50%

3) Assists with employee onboarding and training as needed. Tasks assigned by Supervisor

or Manager

Percentage of time: 10%

Our client is the one of the largest Healthcare Staffing Provider in the United States, to be assigned at one of their affiliated hospitals/healthcare facilities.

This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don't miss out on this amazing opportunity! If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you!

Apply

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