Sr. Global Service Logistics Program Manager

San Jose, CA, United States

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

'At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization.' -George Kurian, CEO

Job Summary As a NetApp Global Service Logistics Program Manager, you participate in providing project management services for internal operational programs from initiation through delivery. These GSL professionals act in the role of in-house subject matter experts and manage across an array of internal processes and systems relevant to the successful completion of internal services/support goals including technical and logistical requirements, identifying tasks, assigning and coordinating resources and creating/tracking project schedules. This is a challenging position with the opportunity to work collaboratively with professionals in a number of Service and Product Operations functions, with a focus on developing, managing, tracking and documenting internal operational programs and projects.

Essential Functions:

Establish Service Parts Logistics integrations into NetApp business systems and processes (SolidFire, etc.)

Input to and approve CSIR and QSR field retrofit program management, execute GSL portion to completion.

Review and Approve/Reject FPVR request for support extension.

Review and provide requirements and input of contract/SOW negotiations with suppliers and customer. Participate in negotiations when required.

PM the RMA process with new CM's and ODM's

Program Manage system changes and other major initiatives that have a global impact with 3PL partners and NetApp GSL systems, i.e., SAP, Oracle and Baxter (B2B connectivity)

Support day-to-day 3PL systems issues.

Manage and maintain FRU Parts Finder Tool

Program Manage RFP and other significant projects for Service Parts Logistics

Job Requirements 12 years of relevant related experience required.

Previous experience defining, managing and tracking logistics related service/support requirements, deliverables, schedules and milestones for programs and projects within GSL.

Ability to develop longer-range project plans and schedules for individual work or for a small team.

Strong analytical, problem-solving, negotiation and organizational skills.

Excellent verbal and written communication skills with ability to work collaboratively within a team environment, cross-functionally across internal functions, orgs, and with suppliers to meet aggressive goals and pre-defined feature and metrics requirements.

Strong computer skills including Microsoft Word, Excel, PowerPoint, Project

Preferred experience with Service SAP CRM and Oracle ERP.

Program Management training, a plus

Education Bachelor’s degree in industrial engineering, operational management, or a related field or equivalent experience. Master’s degree preferred.

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Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Did you know…

Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

If you run toward knowledge and problem-solving, join us.

USA and Canada Residents Only:

The base salary hiring wage range for this position which the Company reasonably and in good faith expects to pay for the position in the specified geographic areas or locations, is [$156,420] - [$219,800]. Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. In addition, the position may include some of the following comprehensive benefits such Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), sick time, leave of absence as per the FMLA and other relevant leave laws, Company bonus/commission, employee stock purchase plan, and/or restricted stocks (RSU’s).

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