Practice Coordinator
San Francisco, CA, United States
Please note: this will be for approximately four months; will include optional medical benefits, holiday pay and sick leave accrual.
As a key member of UCSF Medical Center, the Practice Coordinator 2 plays a pivotal role in representing the administrative team while supporting practice operations, ensuring exceptional customer service, and facilitating efficient information flow among medical staff and departments.
Responsibilities:
New Patient Scheduling and Processing
Review and manage referral workqueues, documenting activities for accurate tracking.
Act as primary contact for referring physicians and new patients.
Schedule and register patients, ensuring compliance with intake procedures and timelines.
Collect and verify insurance and referral/authorization information for initial appointments.
Coordinate pre-appointment tests or appointments and provide necessary information to patients.
Communicate first appointment procedures clearly and professionally to patients and referring physicians.
Create positive first impressions for patients and referring physicians, demonstrating sound judgment and sensitivity.
Surgery Scheduling
Coordinate outpatient and inpatient surgeries, ensuring timely scheduling and communication with stakeholders.
Interface with clinical and academic staff to coordinate surgical activities with physicians' responsibilities.
Secure necessary resources and equipment for surgeries and ensure compliance with hospital policies.
Obtain surgical procedure authorizations and coordinate with Hospital Admissions Department when required.
Revenue Cycle
Perform cash collection and deposits, adhering to established policies.
Clarify Medical Center administrative and financial policies for patients and address account inquiries.
Obtain and document insurance authorizations for visits, referrals, and procedures.
Competently work with CPT codes and ICD-9 and ICD-10 for scheduling and authorization purposes.
Check-in/Front Desk
Greet and assist patients, determine co-pay obligations, and prioritize timely registrations.
Maintain the reception area, ensuring cleanliness and patient comfort.
Monitor waiting areas and intervene to improve customer service if necessary.
Assist patients with Kiosk usage and promote its utilization.
Cadence Template Builder
Create and manage schedule templates for providers, ensuring user-friendly and consistent clinic access.
Generate reschedule reports and assist in timely patient rescheduling.
Administrative and Patient Care Coordination
Schedule established patient appointments, coordinate with multiple providers, and explain practice policies to patients and referring physicians.
Triage calls, screen emergencies, and route messages appropriately.
Provide administrative support to providers and assist in coordinating patient care needs.
Demonstrate flexibility and adjust priorities as needed for smooth practice operation.
APeX and IT Specific Skills
Perform various APeX-specific functions, including entering referrals, updating CRM messages, and routing telephone encounters.
Create administrative communications and patient letters via MyChart and manage applicable APeX workqueues.
Phone Bank
Respond to patient calls, schedule appointments using EPIC Appointment Scheduling System, and document call information accurately.
Utilize Phone Bank protocols to determine when clinician involvement is necessary for urgent symptomatology.
General Performance
Prepare charts, file patient information, and maintain confidentiality of medical records.
Attend training sessions and actively contribute to performance improvement initiatives.
Comply with Medical Center procedures for infection control, safety, and administrative practices.
Customer Service Outreach
Handle patient inquiries, complaints, and performance improvement initiatives.
Actively participate in team-building activities and contribute to a patient-focused environment.
Communicate effectively with patients and internal stakeholders, advocating for patient needs.
The hourly compensation range for this role is $29.68 - $42.48. An offer will take into consideration the experience of the final candidate, position requirements, AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
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