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Service Experts
Tulsa, OK, United States
Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for YOU Genero
Job Source: Service ExpertsThe Sherwin-Williams Company
Tulsa, OK, United States
This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concern
Job Source: The Sherwin-Williams CompanyThe Sherwin-Williams Company
Broken Arrow, OK, United States
This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns
Job Source: The Sherwin-Williams CompanySherwin-Williams
Broken Arrow, OK, United States
This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns
Job Source: Sherwin-WilliamsSherwin-Williams
Tulsa, OK, United States
This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns
Job Source: Sherwin-WilliamsSherwin-Williams
Tulsa, OK, United States
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as
Job Source: Sherwin-WilliamsThe Sherwin-Williams Company
Tulsa, OK, United States
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well a
Job Source: The Sherwin-Williams CompanyGMG Management Consulting
Tulsa
Job Description Job Description Customer Service/Call Center Specialist that possesses basic accounting knowledge, be a self-starter that is willing to learn and grow, have strong analytical skills, committed to excellence and high standards, organized, detailed and customer service oriented. Must be able to learn quickly, work independently, mu
Job Source: GMG Management ConsultingTulsa, OK, United States
Position Type:
Support 12-Month
Date Posted:
3/11/2024
Location:
Client Service Center
Status: Full-Time / Non-Exempt
Shift: Days
Description:
Deliver accurate information and enrollment services regarding Tulsa Tech's educational programs and services (i.e., Full-time, Short-Term, Continuing Education, Online, etc.) to ensure quality customer interactions regarding general information, short-term enrollments, tuition and fee payments, and book processing services to customers of diverse populations.
Essential Functions:
Provide high quality walk-in and distance (phone, online, email, fax, etc.) customer interactions for prospective and current students, both secondary and adult, to assure the appropriate program selection for meeting individuals' desired educational and career outcomes while maintaining compliance to FERPA regulations.
Ensure delivery of accurate information regarding enrollment in part-time classes and application and enrollment information regarding full-time courses to prospective students.
Process short-term enrollments while utilizing effective and appropriate reasoning skills to respond to customer interests and circumstances, while maintaining Tulsa Tech policies, procedures and standardized processes.
Perform established procedures for receipt and deposit of District funds in accordance with District policy and handle cash in accordance with District policy and procedure.
Collaborate with Career Advisement, Assessment, Admissions, Financial Aid, Adult Career Development, Bursar's, District Registrar's, and Book processing services regarding student information and enrollment activities using CRM and student information systems.
Respond promptly to customer inquiries (face-to-face, telephone and electronic); field inquiries to the appropriate department for handling as required.
Generate CRM Pick-List report from the Customer Relationship Management (CRM) system to ensure that the requested informational packets are promptly mailed to the customer.
Provide assistance to the Coordinator of the Information Center, Director and Assistant Director of Student Services, and the Director and Assistant Director of Adult Career Development with information and enrollment services and administration of information and enrollment processes, as well as services available for current Tulsa Tech students.
Perform tasks and duties relevant to any of various roles or responsibilities assigned by supervision and determined by management to be appropriate for this position; comply with all policy, procedure, regulation and other communicated requirements as may be in effect for the workgroup or worksite.
Job Requirements:
This position requires a minimum of three years of experience with an emphasis in front-line customer service within a service organization.
Work schedule for this position is 10:00A - 7:00P Monday through Thursday and 7:30A - 4:30P on Friday.
Demonstrated proficiency, through third-party assessment, in Microsoft Outlook, Word and Excel required.
Knowledge of customer service principles and practices.
Database - high level of proficiency with database design and usage.
Ability to conduct Internet research utilizing Internet search engines.
Bilingual (Spanish/English) preferred.
Education:
High School Diploma or equivalent is required; Associates Degree is preferred.
Salary Schedule:
Operations Support - 12 Month Contract
Hiring Range:
$32,167 to $35,532 annually dependent upon experience, plus $7,200 additional compensation yearly for salary-in-lieu of paid dependent benefit coverage
Benefits:
Employee Health, Dental, Vision, Life, Disability, Sick Leave, Vacation, Personal Leave, Pension Plan, 457 Savings Plan, and 25 paid holidays
Closing Date:
For maximum consideration, receipt of application material is March 15th. However, the position will remain open until filled.
Note: Tulsa Tech is an Equal Opportunity Employer
Customer Service Specialist jobs in Tulsa, OK, United States
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