Member Services Specialist - Service
Sewell
Job Description Job Description Member Services Specialist-Service
Full Time/Call Center/Customer Service
Deptford, New Jersey
Take the next step in your career with First Harvest Credit Union a diverse, full-service financial institution serving members throughout South Jersey. We are a family of passionate people, dedicated to serving the community and living out our mission to provide quality financial solutions and world-class service to our members while delivering our social commitment in the communities we serve.
We care about our employees and strive to create an environment where people thrive, partnerships prevail, and performance excels. In addition to offering the best career development opportunities, benefits, flexibility, and work environment possible, we truly listen to ideas from employees at all levels and work together to solve problems. Here at First Harvest, we work hard, play hard, reward each other, and treat each other like family.
Often the first point of contact for our members, the call center representative engages members in dialogue to obtain information regarding their financial needs and recommends the appropriate product or service based on those needs. Follows up with written communication when necessary to all new and existing members addressing any questions, and making members aware of credit union promotions and additional products and services. The goal is to make the member experience a remarkable one!
You will love our competitive pay, great benefits including paid time off (PTO) , 401(k), tuition reimbursement for full and part-time employees, a referral bonus program, onsite fitness center, ongoing training programs as well as year-round exciting employee engagement and recognition activities.
Educational/Training Requirement:
High School Diploma or GED
Associates Degree preferred
Experience:
Two (2) or more years of experience in a call center environment
Two (2) or more years of experience in a customer service role within a financial institution
One (1) or more years of sales experience in a financial institution, advanced sales skills
Three (3) or more years in current position
Knowledge, Skills, and Abilities:
Thorough knowledge of credit union services, policies, procedures and banking regulations
Highly proficient in written communication and interpersonal skills
Exceptional customer service skills and ability to resolve issues
Basic mathematical aptitude
Ability to multitask and work in a fast paced environment
Intermediate to advanced knowledge of sales principles
Exhibits professionalism and remains poised during interactions with others that may involve escalated emotions
Ability to train and coach others
Physical Requirements:
The physical demands require a person to remain seated for up to ten (10) hours per day and perform repetitive hand movements on a keyboard.
Americans with Disabilities Act (ADA):
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position. If you need to request and accommodation please contact Talent Services at 856-232-9000 ext. 5104 or via email to [email protected].
First Harvest Credit Union is an Equal Opportunity Employer/Veterans/Disabled