Repairs Coordinator
Flower Mound
Job Description Job Description About the Company:
Blue Science is one of America’s largest, most experienced, and most awarded pool service companies. We service customers in all the major Texas and Florida Metro Areas. Blue Science, founded in 2007, is family owned and operated, with a strong commitment to bringing our customers pool care and craftsmanship they can rely on now, and in the future. As a rapidly growing organization, Blue Science is looking for an individual to join our team who has a positive attitude, strong work ethic, and exceptional customer service skills.
We are searching for a dynamic Repairs Coordinator to join the Blue Science team at our office in Flower Mound, TX. You will be collaborating with our repairs team to set up appointments, sell pool equipment and installation services, and answer any questions about the equipment or services. Whether you're selling a client our services or selling them on a specific job, providing great customer service is always the primary objective.
Core Position Objectives:
Answer all calls in real time, with a goal of no calls to voicemail
Work a ticket system and set up repair appointments with customers, with a goal of all tickets worked same day
Sell needed parts, equipment, and installations to customers; generate and deliver quotes to customers
Provide customers with product information and availability
Speak with upset and escalated customers due to repairs issues and work towards a resolution.
Be a listener, be service minded
Coordinate with our field staff in a support role
Basic Qualifications:
3+ Years in inside sales, advanced retail sales, repairs logistics, or another applicable sales or repair field in an office setting
3+ Years in customer service
Knowledge of basic pool equipment preferred, but not required
Excellent communication skills
Strong knowledge of Microsoft Excel, Word, and Outlook
Must be a self-starter and able to handle a fast-paced, high-stress environment
Exceptional customer service skills
Must be able to multitask
Must be willing to commute as this position is 100% in-office in Flower Mound, TX
Schedule:
Monday – Friday 8am – 5pm
Compensation:
$18 - $22 per hour based on experience
Benefits:
401(k) matching
Dental insurance
Health insurance
Vision insurance
Paid time off
Paid training
Profit sharing
Qualifying candidates must be able to pass a background and drug screen prior to being hired. It is the policy of Blue Science Pools to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.