ASSISTANT GENERAL MANAGER - HAMPTON INN & SUITES ALEXANDRIA
Alexandria, VA, United States
Job Type
Full-time
Description
Hampton Inn & Suites Alexandria History is in our roots. We're minutes from Mount Vernon - George Washington's estate - Christ Church and the Old Town area. Downtown Alexandria is just over two miles away, and Washington D.C. is a short drive to the north.
Reports To: General Manager
Job Purpose: To manage the day-to-day hotel operations in keeping with Dimension Hospitality and Hampton Inn & Suites Brand Standards. Includes maintaining the Rooms, Complimentary Breakfast team, and Engineering disciplines of the hotel. Maintaining established revenue, cost and quality standards. To act as liaison between General Manager and department managers. To meet or exceed hotel budget, guest satisfaction and associate satisfaction guidelines and franchisee expectations. Daily communication with General Manager to ensure the development and execution of strategic Operations Initiatives.
Job Responsibilities:
Oversees all departments in the evening shift which includes Rooms Division, Front Desk, and Engineering.
Directly responsible for maintaining Salt Scores, Team Member Satisfaction, and Quality Assurance Inspections.
Oversees development of new programs that result in an increased level of guest satisfaction and operational excellence by receiving and responding to guest complaints in a timely manner.
Ensure that daily inventory is managed to maximize all potential room revenue and ensure that budgeted room revenues are met.
Supervise the complimentary breakfast department to include food preparation, food and beverage service so as to maintain established operational standards and maximize profits of the hotel.
Generate an atmosphere that provides security and safety for all internal and external guests.
Establish and maintain cost control systems for all rooms and Engineering related inventories. Participate in the development of short term and long term financial and operational plans for the hotel.
Supervises an ongoing maintenance program, which includes the internal and external areas of the hotel. Readily meets all financial obligations and safety regulations.
Monitor and maintain the property specific cleanliness guidelines in all areas of the property.
Oversee transient & package advertising opportunities and ensures hotel participation in brand specific programs.
Ensure high associate morale by rewarding team members who meet or exceed guest expectations.
Oversee implementation and development of all training programs.
Maintain compliance with all local, state and federal laws and regulations, directly involved with all hiring and disciplinary decisions.
Other duties as assigned.
Skills:
Computer skills including word processing, spreadsheets & familiarity with brand specific Property Mgmt. Systems.
Excellent communication, presentation and listening skills.
Ability to read and interpret business records and statistical reports.
Ability to use mathematical skills to interpret financial information and prepare budgets.
Ability to analyze and interpret policies established by administrators.
Ability to make decisions based on production reports and similar facts, your own experience, and personal opinion.
Benefits:
Referral Bonus
401k
Health Insurance
Dental Insurance
Life Insurance
Employee assistance program
Paid time off
Free parking
Requirements
Education
Bachelors Degree in Hotel Management, Business or related field
Experience
5 years leadership experience in hotel operations with OR, an equivalent combination of education & experience.
Salary Description
$65,000 - $70,000 annually
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