Infrastructure Engineer

Southlake, TX, United States

Job Description

Job Description

Salary:

Liberty Software is a healthcare technology company that develops software for retail pharmacies across the country. Our pharmacy management platform helps our clients increase profits, improve customer service, and enhance patient safety. We are seeking a knowledgeable professional with a heart for service to join us as Infrastructure Engineer .

The Infrastructure Engineer is responsible for monitoring the health and administration of all Infrastructure components, leveraging their knowledge of infrastructure technologies to document and implement Liberty Software’s Infrastructure continuous improvements. This role will also serve as the first line of support for the Infrastructure Team regarding ticket intake, triage, and troubleshooting. They will also continuously analyze client/server requirements to ensure performance needs are being met and recommend new technologies or approaches when necessary.

Liberty Software takes immense pride in its client relations and support and expects all team members, including the Infrastructure Engineer, to not only to have the necessary technical skills, but great interpersonal and communication skills as well.

This role is hybrid, based out of our Southlake, TX office, with team members generally able to work from home one day per week following six months of in-person work.

Please note : No employment sponsorship opportunities are available for this position.

Essential Duties and Responsibilities:

Design and document infrastructure solutions to meet business objectives, ensuring designs fulfill functional and technical requirements according to Liberty’s Infrastructure Configuration Standards

Implement server, network, and storage technologies and controls, serving as technical subject matter expert

Administer corporate Hypervisor Infrastructure and Virtual Servers and Hybrid Azure-OnPremise AD domain and auxiliary services

Provide technical expertise, oversight, and accountability for resolution of outages, service level issues and other events in partnership with support teams

Monitor Infrastructure system health and ensure that all Infrastructure devices are backed up and readily available for recovery per DR/BCP processes

Provide daily and on-call support as needed, monitoring ServiceNow ticket queue for infrastructure support items and participating in department’s on-call rotation

Create, update, and maintain procedural and knowledgebase documentation as needed

Education and Work Experience

Bachelor’s degree in Computer Science, Engineering, MIS, or related field, and at least 5 years of related experience required, with a CompTIA Server+, Network+, MCSA, or similar certification preferred

Proven track record of planning, coordinating, and executing IT initiatives

Excellent verbal and written communication, interpersonal, conflict resolution and customer service skills.

Must be able to regularly report for in-person work in Southlake, Texas.

The ideal candidate will possess proven, in-depth experience working with the following:

Windows Server 2012R2 to 2022 Operation Systems, as well as Active Directory 2012/2016 administration in an Enterprise environment, preferably in a Hybrid Azure AD

Enterprise-level Hypervisors technologies, preferably Microsoft Hyper-V

Storage hardware, file systems, and protocols, preferably HPE MSA 2000 series running iScsi protocol

Storage Area Network technologies such as HPE MSA and Synology platforms

Public cloud providers, preferably Microsoft Azure

Networking and firewall technologies, preferably Fortigate Firewalls and Fortinet FortiOS routing/switching platforms

Network Management Systems using SNMP and/or WMI protocols, preferably Solarwinds NPM and SAM technologies

HP Proliant server technologies

** Liberty Software offers a comprehensive benefits package starting on a team member's first day: **

100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost

Option to enroll immediate family members with Liberty contributing 50% of monthly premium

Fully vested 401K matching on a pre- or post-tax basis

Liberty-paid HSA contributions every paycheck

Generous PTO plan and paid holidays

Annual tuition reimbursement program and professional certification courses available

Adoption expense reimbursement program

Dependent Care FSA availability providing tax savings for qualifying child care expenses

Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP

Fully-stocked breakroom

...and much more! Learn more about Liberty Software at www.libertysoftware.com

#ID2 #ZR

Company Description

Liberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.

At Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.

Company Description

Liberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.\r\n\r\nAt Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.