Systems Specialist - Entrata
Dallas
Job Description Job Description Opportunity Overview
The primary role of the Systems Specialist is to support the property management operations and accounting personnel by spearheading system support needs, within the Entrata software and associated information systems applications.
General Responsibilities and Duties Serve as lead administrator role, within Entrata system and other applications
Manage new user set-up and terminated user inactivation, within Entrata system and other applications
Train onsite and corporate employees, related to systems-specific topics
Investigate system for data problems and take corrective action
Review and respond to details surrounding new releases, setting changes, and systems issues within Entrata database and other information systems applications
Assist with data conversions/migrations for property acquisitions, dispositions, and management takeovers
Manage system integrations and third-party data connections
Troubleshoot helpdesk ticket requests
Respond to system-related resident payment issues
Assist with the Annual Lease Term/Lease Edit projects and other assignments
Update budgeted rates and current rental rates during move-in and leasing season, respectively
Provide assistance with annual budget projects, as necessary
Manage new lease, lease corrections, and other document uploads
Assist with system uploads of the resident utility billings
Assist with management of application licenses
Qualifications Prior in-depth experience with Entrata, including migrations, required
Prior experience within the Student Housing market highly preferred
Prior experience with helpdesk ticket response efforts highly preferred (Zendesk application secondarily preferred)
Prior experience with systems training for Company employees
Proficiency in Microsoft Excel application (index/match, pivot table, if/then formula experience preferred)
Candidate needs to be coachable, enthusiastic, creative, and flexible
Bachelor’s Degree and/or equal industry experience preferred
*Note : This is an in person role based out Dallas, Texas*
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