IT Technician II

Colorado Springs, CO, United States

IT Technician II

Summary

Title:IT Technician II

ID:0322-5679

Department Location:3205/3207 N. Academy, Colorado Springs, CO 80917

Category:Administrative / Clerical / Skill Trades

Description

Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services including medical, dental, and behavioral health through our 22 outpatient health centers. We deliver care with our strong "Hospitality" culture. Our organization has over 800 employees and serves more than 81,500 patients annually in the Pikes Peak and East Central regions of Colorado. Our service area covers 14 counties, from the front range to the Kansas border, with locations throughout Colorado Springs, Fountain, Flagler, Divide, Limon, and Strasburg. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Compensation (Pay): $20.86 to $30.25/hourly, based on experience. Summary of Benefits:

Medical, Dental, Vision, Life, STD, LTD

403(b) Retirement with Company Match

Paid Time Off

Tuition Assistance

Perks Rewards

Employee Assistance Program

https://www.peakvista.org/resources/benefits-summary

Job Summary: This position will provide onsite IT customer support for all remote locations on a quarterly rotating schedule. Employee will be responsible for providing all manner of IT support to a large medical professional user base. He/she must follow specific processes and guidelines to ensure that tasks are completed consistently and efficiently. Must possess strong analytical, troubleshooting, and problem-solving skills, as well as good technical writing skills for document creation/updating. Excellent interpersonal and customer service skills are required to communicate with both technical and non-technical customer base. This employee will need to manage multiple tasks and projects in a very fast-paced IT environment. Must have the ability and desire to research and implement innovative solutions with minimal guidance. Must be motivated to tackle difficult IT issues with initiative to develop and document new procedures. Experienced in Microsoft Operating Systems, and Active Directory. Has a working knowledge of network technology to include hardware, cabling, protocols, and integration of systems into a Microsoft Windows network environment. Capable of working alone and in a team environment. The IT Technician II position and job function is a value-added service requiring commitment to Peak Vista’s Core Values.

Essential Duties and Responsibilities

Perform installation, configuration, operation and troubleshooting of PC hardware, software and peripherals, MS Windows operating systems, MS Office 365, and other Peak Vista applications

Provide IT support and problem resolution by using remote desktop tools

Provide telephone support and cover shifts as required to adequately maintain IT Helpdesk coverage

Will receive and respond to in-person user inquiries/requests while onsite at clinic locations.

Ensure end user needs are handled professionally with accuracy and proficiency

Log all tasks and user requests in IT ticketing system; document all actions to include troubleshooting steps; communications and resolution per IT Dept. SLA’s.

Understand and be willing to use available resources (i.e., knowledge bases articles, web documents and co-workers) to troubleshoot more complicated issues.

Understand timely escalation to next level support as situations dictate

Understand timely and professional transfer to other Peak Vista departments as situations dictate

Use technical writing skills to document any/all new procedures and update knowledge base articles, as necessary.

Participate in "On Call" rotation to provide afterhours support

Reliable transportation is required as this position demands frequent travel inside and outside of the Colorado Springs area.

Participate and/or lead support of IT requirement for Peak Vista events such as large conference/departmental meetings, large group moves, etc.

Participate in projects and initiatives as directed by the IT leadership.

Must maintain a current working knowledge of IT trends and technology.

Must have ability and willingness to develop additional skills (i.e., VM restart/rebuild, disk imaging)

Aware of and enforces standards associated with HIPAA privacy and security rules

Promotes and demonstrates the mission, vision, and Core Values of Peak Vista.

Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership.

Embraces cultural diversity amongst ourselves and our community.

Responsible for the human, financial, and material resources as well as data and information entrusted to us.

Enhances the effectiveness; efficiency and productivity of the department by contributing to, and participating in, departmental performance improvement goals.

Other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Employee must demonstrate knowledge of and adherence to the Compliance Plan and Conflict of Interest requirements. The employee enhances the effectiveness; efficiency and productivity of the department by contributing to, and participating in, departmental performance improvement goals.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bilingual (Spanish) is a plus but not required.

Education/Experience:

Education: High School Diploma or GED required. Bachelor’s in computer science or related field preferred. Work Experience: 2 years of IT support experience or COMPTIA -NET Plus or SEC Plus required.

Computer Skills: To perform this job successfully, an individual should have advanced knowledge Windows Operating systems, Active Directory, Microsoft Office Products, Internet Browsers and an extensive understanding of network protocols TCP/IP, DNS, and DHCP.

Certificates and Licenses: Windows 10, or A+, or Network +, or Security + Certifications or any other IT related Certifications are preferred.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OSHA risk level/work environmental hazards: This position has been categorized as OSHA Level Three. See Exposure Control Plan for details.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 50 pounds. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand and walk.

Remote work: Work from home opportunity must meet the current needs of Peak Vista. Employee is responsible for equipment at home to include reliable internet access.

*Successful candidates will complete pre-employment screening, which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol-free workplace and an Equal Opportunity Employer.

**PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com