Program Manager - Baltimore

Baltimore, MD, United States

Program Managers (PMs) will facilitate high-impact relationships between 80-100 mentee/mentor pairs by leveraging iMentor’s programmatic model to deepen pair relationships and help mentors guide mentees toward the goal of developing a robust post-secondary plan by high school graduation and supporting a successful transition into a post-secondary pathway. PMs will work with mentors (adult-volunteers) to position them as a “go-to” resource for their mentee and provide individual coaching to ensure pair growth. Reporting to the Program Director, PMs will facilitate weekly classroom sessions for mentees, lead monthly pair events, and provide individualized support for pairs. They will help develop a strong partnership at their school site and contribute to iMentor’s impact in the post-secondary success landscape.

The ideal candidate will have two (2) + years of professional experience. They will have experience working with high-school aged youth, understanding or interest in the post-secondary landscape and an interest in or experience working with adult volunteers. They will believe deeply in mentoring as a tool for youth success and be confident that, with the right support, a caring, committed adult can build a relationship with a student and support their post-secondary journey. The candidate most closely aligned with the iMentor vision believes that every student deserves a champion and a chance to have a fulfilling post-secondary experience that leads to a financially stable career.

RESPONSIBILITIES

Provide high-quality pair support to ~100 mentee-mentor pairs Match mentors and mentees at the beginning of each program cycle

Provide cohort-level and individualized coaching for mentors to better support and build relationships with their mentees

Lead targeted case management support for pairs to ensure they meet programmatic outcomes and participation requirements

Use data to determine which pairs may need additional support or program interventions

Utilize iMentor’s online platform to document pair support notes and troubleshoot struggling pairs with supervisor

Create and coordinate in-person meeting opportunities for pairs to increase program participation

Ensure high-quality curricular engagement Lead multiple classroom sessions per week for mentees at partner school locations

Ensure mentees and mentors exchange deep and meaningful correspondence on a weekly basis via iMentor’s technology platform

Plan and manage monthly events at school site

Promote and facilitate mentor-training

work with manager and Associate Director of High School Partnerships to develop deep partnerships with school staff and administrators to support programmatic/curricular outcomes

Provide robust and targeted post-secondary support Work closely with partner school and internal teams to align on post-secondary goals and support strategies for students and mentors

Document all support provided and maintain high quality, timely notes on progress of all pairs

Use class sessions and events to build college and career aspiration and help them navigate the post-secondary preparation process

Providing cohort-level and individual support to mentors so that pairs identify and realize post-secondary goals

Other Responsibilities Communicate weekly with mentors via email

Track weekly class attendance and monthly event attendance

Attend weekly Grade Team Meeting and monthly program team and regional team meetings (in person/each week)

Attend ongoing Program Manager trainings

Comply with all iMentor safety policies (consent forms, safety escalation protocol, logging safety notes/incidents, monitoring pair communication)

Other role aligned duties as assigned by supervising manager

ROLE LOGISTICS & REQUIREMENTS This is a school-based role with 3-4 days per week in schools, 3-4 days per month in office

Willing and able to work 3-5 evenings per month

Able to travel throughout the region to staff events and trainings on some weeknights (transportation not provided)

This position begins on July 29th, 2024

QUALIFICATIONS Two (2) + years of professional experience in youth development, education and/or volunteer engagement

A deep belief in the power of mentoring to help students achieve their highest aspirations

Excellent written and verbal communication skills, including the ability to have tough conversations

Strong organization and time-management skills

Ability to look at data, understand its implications, and identify next steps

Ability to work independently and to collaborate in a team environment

Experience and comfort with facilitation of classroom sessions and events

Experience and comfort working with high school students, school staff, and adult volunteers

College access programming or volunteer management a plus

Knowledge of regional community, school culture and state college landscape a plus

Demonstrated alignment with iMentor's mission, values, and commitment to diversity, equity, and inclusion.

Views differences between individuals (race, gender, age, cultural heritage, physical ability, education, beliefs, and lifestyle) as an asset and demonstrates an appreciation of the diversity across the iMentor community.

Our organization works in partnership with district public schools across the country. In doing so we must meet all compliance requirements of those districts including background checks.

iMentor is committed to ensuring healthy and safe environments for our staff, mentors, and the students we serve. In order to fully comply with the NYC Vaccine mandate, all iMentor employees (regardless of role or region) are required to be fully vaccinated priority to their start date.

COMPENSATION & BENEFITS $60,000 annual salary

Up to 100% employer funded comprehensive medical and dental coverage

401K match up to 4%

PTO: Summer Vacation Benefit (multiple weeks of program shutdown during which Program Managers do not report to work), Spring Break week off, 13 paid holidays + your birthday + one floating holiday, iMentor closed between Christmas and New Year’s Day, plus 6-7 sick days annually,

Dependent care and health care flexible spending plans

Every staff member is eligible for organization-sponsored professional development annually

1 hour of wellness time off per week for wellness activities of your choosing

TriNet marketplace where employees can access discounts on various goods and services

Program Managers receive a company-sponsored iPhone & service plan as part of their core set-up

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