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Front Desk Receptionist_

San Antonio

Responsibilities:

+ Retrieves high volume of incoming calls, screens callers, takes messages and / or direct to appropriate personnel or department.

+ Ensure professionalism while maintaining excellent customer service.

+ Provides routine information.

+ Maintains privacy of protected health information (PHI) in accordance with HIPAA.

+ Welcomes on-site patient(s) and / or visitor(s), determines the nature of their business, ensuring all policies are followed.

+ Assist in the resolution of complaints.

+ Independently manages requests, and inquiries from all patients, or visitors by responding rapidly and appropriately to complaints, and initiates de-escalation, remedies, and resolutions, or elevates to the appropriate person.

+ Performs other clerical duties as needed, such as filing, faxing, and photocopying.

+ Maintains work area, and lobby in neat, and orderly manner.

+ Attends required meetings, and participates in committees as requested.

+ Maintains established hospital policies, procedures, objectives, quality assurance, safety, environmental and infection control.

+ Maintains proper hospital opening, and closing procedures.

+ Implements job responsibilities in a manner that is consistent with the Code of Ethics.

+ All other duties as assigned

Requirements

Requirements

+ High school diploma or GED.

+ Excellent Customer Service Skills

+ Excellent oral, and written skills.

+ Ability to multitask in a high-pressure environment.

+ Detail oriented.

+ Able to work flexible hours/shifts.

+ Minimum 2-3 years experience working in a fast-paced office or hospital preferred.

+ Demonstrate working knowledge of the Office software (excel, Word, Windows, Internet, Outlook).

+ Must be adept at creative problem-solving.

+ Must be punctual.

+ Excellent interpersonal, communication and customer service skills. Professional attire.

+ Positive attitude necessary.

Benefits

+ Health Insurance

+ Vision Insurance

+ Dental Insurance

+ 401K Retirement Plan

+ Healthcare Spending Account

+ Dependent Care Spending Account

+ PTO Plan with Holiday Premium Pay

+ Life Insurance (Supplemental Life, Term, and Universal plans are also available.)

+ Short and Long-Term Disability (with additional buy-in opportunities)

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