IT Administrator

Houston, TX, United States

Deutsche Windtechnik is Germany's largest Independent Service Provider, offering a comprehensive service package for Wind Turbine Generators (WTG) from one single source.

With more than 9,000 WTGs under contract and more than 2,200 worldwide employees operating in Europe, the US and Asia, Deutsche Windtechnik sets the bar for Independent Service Provider services.

Deutsche Windtechnik came to North America and started operations here in 2018.

Headquartered in Houston, TX., it is our goal to set the standard for best-in-class levels of quality, safety, efficiency, and customer service in the US market.

Ready to be an important part of our Global Engineering Team?

The IT Administrator oversees the management, deployment, and maintenance of various computer systems, applications, and servers within the organization. This includes setting up, deploying, and maintaining the network infrastructure in collaboration with the global IT Network Team. Additionally, getting to handle any related special projects as they arise, assist end users through Jira support tickets, and provide training on common fixes and issues. Your responsibilities will extend to managing user permissions and accounts across Microsoft Suite, and you may also be tasked with training new IT staff on the team's systems and processes. Ensuring software updates, patches, and troubleshooting technical issues are managed effectively will be part of your daily routine. Moreover, you will offer insights and feedback on software updates, IT policies, and upgrades when necessary. During infrastructure emergencies, you will serve as the primary resource, requiring strong prioritization and escalation skills to ensure timely resolution. Your decisions and actions will impact all users across the district. You will identify, research, and resolve problems using your experience and judgment, documenting and tracking issues using database management software to contribute to statistical analysis and solution development. Your role will involve interaction with various teams and departments, and you will develop procedures and solutions for other technical teams as needed. You will also work with PC network software to configure, test, diagnose, and correct network anomalies, while providing training to staff on various computer platforms, components, and software.

Are You Looking to:

Maintains Help Desk tracking system; inputs problem description in Help Desk tracking system and assists with maintenance?

Works closely with network administration to diagnose and troubleshoot network outages, maintain network configuration for users and their components/cabling, maintain user accounts and reboots servers and routers?

Assists staff with the operation of application software, including Word processing, spreadsheet, presentation and communication software, web applications and anti-virus?

Attends and participates in departmental meetings and committees to discuss IT-related issues, and contributes to departmental projects?

Works with the global IT Team and external service contractors as needed to research and recommend hardware and software purchases, obtain quotes for repair costs and maintenance, and source product information?

Performs European server maintenance during US working hours if necessary?

Are You Ready to: Performs hardware setup and installation of applications for new and existing personnel, server and network systems.

Performs network setups, maintenance tasks and changes.

Performs general IT support including cellular and office phone systems.

Provides technical telephone support for our North American operations for internal end users on a variety of hardware and software problems including operating system support, application support, system access problems and database support.

Works with the ticket system and solves end users' problems remotely.

Serves as IT contact person for the hotline in case of IT issues, like network problems or server problems.

What You'll Need: Bachelor's degree in IT or related subject.

5 years of experience in a similar role or a combination of knowledge and experience.

Experience with the setup, maintenance and changes of complex TCP/IP Networks, Firewalls, Routers, Gateways.

Office / Office365 (Word, Excel, Outlook).

Windows installation / configuration.

Hands-on mentality.

Hardware / Software knowledge (Lenovo / HP / Dell).

Experience working with Jira Service Management.

Ability to travel 10-20% of the time, including both national and international travel.

German Speaking is a plus.

Knowledge of using ERP Software, Windows Server, Microsoft Exchange, Cisco CCNA/CCNO, and NERC-CIP is a plus.

What You'll Get: 401k with fully vested, generous company match available after 6 months.

Generous PTO, Excellent Medical/Dental/Vision Benefits.

Competitive Compensation.

Personalized and Ongoing Training.

DWT CULTURE:

What sets us apart is our intense focus on our customers, employees, and culture.

Our Mission: To be the most trusted O&M partner to wind farm owners.

Our Vision: To empower the Americas' achievement of 100% renewable energy, one wind turbine at a time.

How do we accomplish this? By building a team and a culture with the core values that are: T ransparent, I nnovative, G uiding (advisor and partner), E fficient, and R eliable.

We call ourselves TIGERs and we hope you get an opportunity to join us someday!

Equal Employment Opportunity Statement

Deutsche Windtechnik is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination.

ADDITIONAL INFORMATION:

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.