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Corner Alliance
Chamblee, GA, United States
Corner Alliance is a dynamic, growing consulting firm that devotes itself to providing an enriching employee experience while working in meaningful ways to create results for the government. We are currently seeking a Knowledge Management Specialist with 3-7 years of experience to join our team and fully embrace our core values. **This Position is
Job Source: Corner AllianceDLA Piper
Atlanta
DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together. **Summary ** The Knowledge Management Manager will b
Job Source: DLA PiperDLA Piper
Atlanta
DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together. **Summary ** The Knowledge Management Attorney will
Job Source: DLA PiperVisa
Atlanta, GA, United States
The Director, Client Care Knowledge Management is responsible for designing, implementing, and overseeing the certification of procedures that enable the Client Care functional business teams to perform their job responsibilities. The Director will collaborate with senior leaders, managers, and business teams to identify knowledge needs and gaps o
Job Source: VisaVisa
Atlanta, GA, United States
Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable,
Job Source: VisaDLA Piper
Atlanta
DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together. **Summary ** The Knowledge Management Attorney will
Job Source: DLA PiperIBEX IT Business Experts
Norcross, GA, United States
Title SharePoint Portal Knowledge Management Specialist EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. About th
Job Source: IBEX IT Business ExpertsCumming Group
Atlanta, GA, United States
Overview: At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 20 ranking in ENR . With over 50 offices globally, an extre
Job Source: Cumming GroupAtlanta, GA, United States
Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.
We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
POSITION: KNOWLEDGE MANAGEMENT CONSULTANT Location: Tampa-FL, Dallas-TX, Chicago-IL, Atlanta-GA
Experience: 5 to 8 Years
Duties/Responsibilities Conduct process mapping and content-gathering sessions with clients during Knowledge implementations
Hands-on involvement with knowledge and content configuration and testing during the implementation phase leveraging global team members
Develop strong relationships and trust with clients during the implementation phases
Assist in creating statements of work, proposals, and agile sprint planning activities.
Collaborate with cross-functional eGain teams during implementation
Guide customers to quick value leveraging Knowledge Management best practices developed by eGain
Work closely with the Digital Transformation team and leverage their expertise during Knowledge implementations to enable best practice-driven Knowledge culture in customer environments.
Change Management, Floor Walking, KM Health Check and training during Knowledge implementations
Surface and document the value derived from Knowledge implementations leveraging eGain Analytics
Ability to travel extensively (~50%)
Education and Experience Bachelor’s degree required (majors in Science, Business, Mathematics or related field strongly preferred)
5 to 8 years of experience implementing Knowledge Management and business process mapping or re-engineering in a consulting environment preferably for a Contact Center
Strong organizational and multitasking skills with the ability to balance competing priorities.
Ability to work independently or in a team setting
Excellent written and oral communication skills, including an ability to communicate across business areas
Believes in and pursues delivery of quality through automation, smart processes and talented teams
Our Hiring Process is “Easy with eGain” Step 1 : Written test (should take roughly 120 minutes of your time)
Functional section
We will let you know within 2 business days of taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.
Next Step Email your resumé to [email protected] with the position title “Knowledge Management Consultant” in the email subject.
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Email Alert for Knowledge Management Consultant jobs in Atlanta, GA, United States
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