Lead Technology Program Manager

Charlotte, NC, United States

Job Summary

In this role, the candidate will be part of the Technology Portfolio Management Office supporting the Stores, Supply Chain, and Corporate Services Technology organization. The primary purpose of this role is owning strategic and operational communications and supporting processes. S/he will also focus on keeping our organization moving with ease and efficiency across Product and Service Operations with a goal of refining operational performance to drive value as well as informing and engaging associates to build trust, improve knowledge sharing, empower associates, and create synergy within the overall organization.

Additionally, this role will be assigned strategic initiatives with accountability for the overall planning, coordination, execution, and delivery of highly complex end to end associate and/or customer journeys across the enterprise to achieve expected strategic outcomes for the company in an agile, product environment. This includes responsibility for developing plans to meet technology priorities and deadlines, determining, and carrying out processes, managing workflow and product delivery across multiple portfolio teams.

To be successful, the individual in this role must have proven experience working closely with executives, in a fast-paced environment; having applied strong consultative skills, including business acumen, customer empathy, and the ability to collaborate and partner across the technology portfolios.

Key Responsibilities

Owns overall planning, coordination, execution, and delivery of highly complex end to end associate and/or customer journeys across the enterprise to achieve expected strategic outcomes for the company.

Builds and maintains relationships to serve as primary liaison to executive/senior leaders, technology sponsors, customers, vendors and other key stakeholders for strategic and functional initiatives that require alignment and coordination across the enterprise to deliver.

Identifies and communicates clear vision and technical understanding of initiative goals and objectives and related cross-portfolio dependencies, leading key stakeholders through process to create a well-defined program increment schedule that meets organizational, portfolio and product objectives and key results.

Influences and drives the prioritization and alignment of strategic and functional imperatives, deliverables, and decisions necessary for optimal delivery in an agile, product environment, ensuring alignment to value, driving cross-portfolio epic-level prioritization and sequencing decisions with key stakeholders through value vs effort estimation process, and recommending required resources.

Manages and optimizes the flow of value through the initiative, using various tools and other information radiators, promoting a culture of self-organizing and self-managing teams.

Sets expectations and holds cross-portfolio teams accountable to ensure value delivery through measurement and reporting of progress against business cases.

Fosters an environment of continuous planning by facilitating readiness sessions aligned with cross-portfolio/product and enterprise planning cadences in an agile, product environment.

Communicates and documents initiative level risks, impediments, decisions and scope changes.

Manages and mitigates initiative level risks by performing the qualitative and quantitative analysis of risks and trigger events, planning risk response, establishing contingency plans, anticipating dependencies affected by ongoing changes, and recommending ways to mitigate future risks to leadership.

Establishes cadences for strategic and functional initiatives and drives regular routines and process, ensuring the appropriate level of governance to achieve commitments and drive the right outcomes in an agile, product environment. Additionally, establishes and owns routines with product management and portfolio management.

Engages with cross-functional technical and business partners to ensure that non-technical components are managed and delivered as needed to support overall delivery of the end to end customer/associate journey (i.e., change and process management).

Provides operational governance and expertise, partnering closely with technology leadership and Shared Services partners (i.e., HR, Finance, Vendor Management, Enterprise Strategic Sourcing, Technology Business Management, Internal Audit, Communications, etc.) to conduct portfolio level operational reviews.

Leads cross-functional global workforce and 3rd party solution provider(s) to achieve desired business outcomes.

Role provides expertise in financial acumen and may support processes for portfolio/product financial management.

Change agent for technology Initiatives and process improvements in an agile, product environment, gaining alignment and adoption of technology policies, processes and procedures, including strategic and tactical execution of technology objectives.

Monitors technology trends and influences leaders and teams in Lean-Agile practices and mindsets as well as coaching more junior level associates, contributing to Communities of Practice and supporting recruiting efforts as needed.

Serves as a subject-matter-expert for technology program management, and aware of ongoing changes and innovations in the technology industry

Required Qualifications

• Bachelor's Degree in Business Administration, Computer Science, MIS, or related field (or equivalent work experience in a related field)

• 8 years of experience in IT or technology focused business area

• 6 years of experience leading and influencing technology portfolio/program/product teams (requiring integration of cross-functional technology solutions), including experience providing direction, coaching and mentoring to team members

• 3 years of experience supporting complex initiatives in a product and/or agile operating model, using JIRA or other agile tools for work transparency and tracking

• Background in product, business analysis, software engineering, architecture, or related technical area

• Experience translating data into quantifiable actions/deliverables

• Experience working closely with senior leadership cross-functionally in a large organization

Preferred Qualifications

• Master's Degree in Business Administration, Computer Science, MIS, or related field

• 3 years of experience supporting complex initiatives using a scaled agile environment

• Experience using formal business process improvement methodologies

• Corporate retail experience

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com .

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Pay Range for CA, CO, HI, NJ, NY, WA: $102,300.00 - $194,400.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.