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Heritage Environmental Services
Indianapolis, IN, United States
Primary Purpose: The Sr. DevOps Engineer will ensure efficient and effective operation of enterprise business applications. In this position, you will bridge the communications gap between business users and information technologist, implement new capabilities and improve existing processes, and support enterprise IT applications. This position wil
Job Source: Heritage Environmental ServicesHeritage Environmental Services
Southport, IN, United States
Primary Purpose: The Sr. DevOps Engineer will ensure efficient and effective operation of enterprise business applications. In this position, you will bridge the communications gap between business users and information technologist, implement new capabilities and improve existing processes, and support enterprise IT applications. This position wi
Job Source: Heritage Environmental ServicesDexian
, IN, United States
F1-OPT DevOps Engineer (1-year Experience, Remote – US/Canada Only) Hiring Type: Full-Time Annual Salary: $50,000-$67,000 This job is for F1-OPT visa holders.** Description: We build digital products for a variety of clients. You will work closely with our senior engineers to design, develop, and maintain high-quality websites and web applicat
Job Source: DexianCornerstone OnDemand
Indianapolis, IN, United States
This is an exciting opportunity to join our global organization as a DevOps Engineer , supporting application development teams spread all over the world with infrastructure, build tools, prototypes, and technical projects – all on AWS. Success in this role will provide a host of additional opportunities for technical and professional growth. In
Job Source: Cornerstone OnDemandMoney Fit by DRS
, IN, United States
Job Title: Mid to Senior DevOps Engineer Location: India, Remote Job Type: Full-time Experience Level: Mid to Senior (5-7 years) About the Role: We are seeking an experienced DevOps Engineer to join our dynamic team. This role requires a deep understanding of cloud infrastructure, particularly Azure, but experience with other cloud platform
Job Source: Money Fit by DRSFiserv, Inc.
Fishers, IN, United States
Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your cred
Job Source: Fiserv, Inc.Cornerstone Agency
Carmel, IN, United States
Title: Dev Ops Engineer Location: Carmel, IN Ideal candidate that works well in an Agile environment, desires to be part of an elite team, a team player and highly skilled DevOps engineer that understands and has implemented leading edge technologies and applications. Actively participate in full life cycle application development. Possess str
Job Source: Cornerstone AgencyFiserv
Fishers, IN, United States
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your cred
Job Source: Fiserv, IN, United States
Primary Purpose: The Service Desk Manager is responsible for ensuring an outstanding level of customer service to support company users through supervising the Service Desk activities and managing the technical support staff. Will be responsible for leading the Service Desk team in engaging in proactive planning and support, as well as organizing the Service Desk to be flexible and adaptable in meeting the changing needs of the organization. This person will increase the standard, establishing the Service Desk as the central point of contact for IT-related issues.
Essential Functions and Requirements:
Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
Overall responsibility for the Service Desk and the activities associated with the identification, prioritization, and resolution of Service Desk requests.
Responsible for leading the Service Desk Team in handling all ticket, phone, and in-person support to users across multiple business units.
Provide daily supervision and direction to the team and act as a coach and mentor. Help staff prepare and execute development plans, including skills training and performance reviews.
Ensure that all phases of support are properly coordinated, monitored, logged, tracked and resolved appropriately.
Act as a liaison between the Network Administrators, and other IT staff, for the Service Desk.
Handle escalated issues the Service Desk team is not equipped to handle.
Provide hands-on support when necessary, to identify, troubleshoot and resolve hardware, software and network related problems experienced by end users.
Establish service level agreements for internal clients and ensure service levels are achieved. Report on service level targets monthly.
Develops and implements a phone/ticket escalation process to ensure free flowing escalation information within the organization.
Manages process for communicating outage and emergency activities throughout the organization.
Reviews feedback from client survey to improve services, tools and support experiences. Willingness to engage multiple business units to determine needs and align Service Desk accordingly.
Continuous improvement and expansion of tasks Service Desk assumes responsibility over from other IT staff (e.g. Back-up monitoring done by Service Desk instead of Network Admins).
Owns and regularly updates Incident Management Process
Assists with acquisition cutovers as needed.
Some travel up to 20%.
Heritage believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the company to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
Education: Bachelor's degree in information technology or related field required. In Lieu of degree 9+ years experience in IT Technical support required. 3+ years of IT management or supervisory capacity required.
Experience: Minimum 5 years of experience in IT Technical support required. 3+ years of IT management or supervisory capacity required.
Requirements:
Familiarity with the ITIL Foundations and practices.
Experience implementing best practices within a Service Desk environment to improve overall quality of support to end users.
Project management experience in relation to Service Desk activities preferred.
Strong technical knowledge of network and PC operating systems.
Knowledge and Abilities: Very high-level of self-awareness and desire to develop leadership capabilities. Ability to hold themselves and others accountable to high standards. Experience with coaching and developing staff. Experience identifying and resolving issues independently. Demonstrates a solid sense of accountability and sound personal judgement. Courage to take initiative in unfamiliar or ambiguous circumstances. Ability to gain alignment with different clients and represent a common point of view across multiple stakeholders. Excellent verbal and written communication. Demonstrated creative thinking and problem-solving. Ability to manage projects and process improvement initiatives. Regular and predictable attendance is an essential function of this job.
Requirements:
A post offer drug screen will be required.
EEO including disability/veteran.
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Email Alert for Sr. DevOps Engineer jobs in , IN, United States
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