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LogixHealth
Bedford, MA, United States
Location: Bedford, MA; Onsite This Role: To ensure proper computer operation so that end users can accomplish business tasks. Key Responsibilities: Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions. Create new hire accounts in Active Directory, adding
Job Source: LogixHealthAcorda Therapeutics
Chelsea, MA, United States
The Technical Support Specialist is responsible for the administration of electronic systems that support Quality System operations. These systems include but are not limited to the Document Management System, Learning Management System, and Laboratory Systems. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assign
Job Source: Acorda TherapeuticsArmy National Guard
Natick, MA, United States
Job Description Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and unit-leve
Job Source: Army National GuardJobot
Woburn, MA, United States
Technical Support Specialist (BMS Systems) opening in Massachusetts This Jobot Job is hosted by: Courtney Hoogervorst Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $85,000 - $110,000 per year A bit about us: A leading provider of building automation, security systems and energy services for
Job Source: Jobotacorda_therapeutics
Chelsea, MA, United States
The Technical Support Specialist is responsible for the administration of electronic systems that support Quality System operations. These systems include but are not limited to the Document Management System, Learning Management System, and Laboratory Systems. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assign
Job Source: acorda_therapeuticsArmy National Guard
Melrose, MA, United States
Job Description Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and unit-leve
Job Source: Army National GuardBCM Controls Corporation
Woburn, MA, United States
Who we are: At BCM Controls, we are focused on our people, our culture, and our business. Our goal is to be the “Best Place You Will Ever Work!” We are growing and looking to hire great people to support our vision. BCM specializes in building automation, security systems and energy services for commercial, institutional, and industrial clientele.
Job Source: BCM Controls CorporationArmy National Guard
Hingham, MA, United States
Job Description Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and unit-leve
Job Source: Army National GuardJamaica Plain, MA, United States
Job Details
Job Location
Jamaica Plain Campus - JAMAICA PLAIN, MA
Position Type
Full Time
Education Level
Not Specified
Travel Percentage
None
Job Shift
Day
POSITION OVERVIEW
The Systems Support Specialist is responsible for a solid knowledge and understanding of Italian Home for Children's various systems and can confidently provide help desk support to employees for these systems. The systems include, but are not limited to, electronic health records, cloud-based file server and accounting software. The Systems Support Specialist will provide technical support to departments agency wide, inclusive of hardware configuration and setup. The successful candidate will be proactive, detail oriented, self-motivated, and able to handle multiple tasks simultaneously. Problem-solving skills and critical thinking are key components to success within this role.
The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of positions given this title, but additional responsibilities may be required. Employees are expected to perform job-related tasks other than those specifically presented in this description.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Systems & Information Technology:
Interacts with employees throughout the agency, distributing hardware and responding to support requests in a timely manner.
Assists in billing code set ups and compliance by coordinating between EHR (Electronic Health Records) vendor and third-party biller.
Supports the launching of new programs and services by initiating the addition of such services to existing systems.
Prepares and maintains a variety of written documents (user manuals/guides)
Establishes and maintains positive working relationships with a variety of program staff and vendors to ensure system needs are met
Interacts with staff with limited computer knowledge and provide virtual and in person trainings/tutorials as needed.
Responsible for basic troubleshooting of hardware, such as laptops and desktops
Collaborates with remote IT support team in creating a system to streamline onboarding and offboarding processes
Handles end user support calls and/or triages them to the remote support team
Identify changes needed in existing applications to meet changing user requirements
Assists in research and implementation of new software and processes to be deployed for company-wide use
Education/Experience: Minimum 3 years of related work experience preferably in human services industry
Bachelor's degree in an area related to systems and technology preferred.
Professional Knowledge/Experience: Prior experience in non-profit and human services industry is strongly preferred
Experience with EHR and Accounting systems is required
Strong analytical, critical thinking, and creative problem-solving skills
Experience providing direct technical support regarding both hardware and software.
Experience in behavioral health billing systems and software interoperability preferred
Strong working knowledge with Microsoft Office products and Microsoft operating systems
Experience with Microsoft Active Directory (creating new accounts, resetting passwords, disabling accounts)
Experience with application and user support
Self-motivated with the ability to prioritize tasks and meet deadlines
Ability to be flexible and work hard, both independently and in a team environment
Preferred Qualifications: Highly organized, detail-oriented and the ability to prioritize tasks and meet deadlines a must
Excellent oral and written communication skills and strong interpersonal skills
Ability to work collaboratively within cross-functional teams
The salary for this position will be commensurate with experience and potential beginning at $60,000/year. This is a full-time hybrid position that will require at least three in-office days per week.
Job Type: Full-time
Email Alert for Systems Support Specialist jobs in Jamaica Plain, MA, United States
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