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PTP
Norwood, MA, United States
The Help Desk Analyst supports client end point devices in a variety of manners providing desktop support for end user applications such as Microsoft's 365 suite, video conferencing applications (Zoom, WebEx, Teams, Slack, etc.), provides first level support for network, server, and virtual environments for both on-premesis and cloud infrastructure
Job Source: PTPPTP
Norwood, MA, United States
The Help Desk Analyst supports client end point devices in a variety of manners providing desktop support for end user applications such as Microsoft's 365 suite, video conferencing applications (Zoom, WebEx, Teams, Slack, etc.), provides first level support for network, server, and virtual environments for both on-premises and cloud infrastructure
Job Source: PTPBoston University
Boston, MA, United States
Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? Were seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community. Our Infrastructure Operations team is looking for Network Operations Engineer II. This po
Job Source: Boston UniversityBoston University
Boston, MA, United States
Job Description Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? Were seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community. Our Infrastructure Operations team is looking for Network Operations Eng
Job Source: Boston UniversityBoston University
Boston, MA, United States
Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? Were seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community. Our Infrastructure Operations team is looking for Network Operations Engineer II. This po
Job Source: Boston UniversityBoston University
Boston
Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? Were seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community. Our Infrastructure Operations team is looking for Network Operations Engineer II. This po
Job Source: Boston UniversityBeth Israel Lahey Health
Charlestown, MA, United States
Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Responsible for delivering world class support services across all BILH entities and its affiliates. Using the Information Tec
Job Source: Beth Israel Lahey HealthCapstone IT Staffing
Boston, MA, United States
IT Help Desk Support Specialist JOB-4332 Location : Onsight M-Fri; Canton, MA Employment Type: 4-month Contract Compensation: $28-$35/hr.+, Based on experience *Note: For this position, we are unable to provide visa sponsorship and unable to work with 3rd parties . * Capstone IT is assisting our client, a leading insurance company, in hiring a
Job Source: Capstone IT StaffingBoston, MA, United States
Job Summary
Boston Children's Hospital's EHR system will be consolidated from two systems (Cerner and Epic) into a single one by Epic. Using Epic's EHR software, the hospital will embrace an enhanced model of care centered on readily available health information. This 18-month implementation of a new, unified EHR platform is an enterprise initiative for the hospital that will further strengthen the care we provide to patients and families.
This IT Epic Analyst II will be responsible for: Serves as a team resource in Rev Cycle reporting with a deepening knowledge of assigned operations, the related Epic application and relationships with other Epic products. Begins to specialize in a particular area of a broad process (e.g., an area of the revenue cycle, inpatient, ambulatory). Work typically requires an understanding of context and relationships between operations and Epic related systems in addition to understanding the basis for current configurations (i.e., historical decisions) in order to resolve moderately complex problems. Solutions typically involve changes to data, rules, and templates and often have large downstream implications.
Engages end-users in operations to understand business needs (process, data and/or reporting) and the context for the current state. Clarifies and finalizes the scope of the request with the end-user/client. Conducts technology and operations analyses.
Participates in analyzing tickets to identify need for project-based work (e.g., enhancement, system modifications).
Following departmental protocol, independently performs moderately complex configuration to address business needs. Modifies rules which are often characterized by multiple variables, use of new elements or properties (e.g., visit types in Cadence), creation of templates based on standards (e.g., user access templates), some custom logic (although still straightforward), etc.
Coordinates the implementation of solutions impacting the supported application, the external vendor, end users, and supporting technical teams. Researches and analyzes the functionality of vendor and internally developed applications as it relates to the supported application.
Participates in upgrades by reviewing release notes that impact the supported Epic application. Outlines the necessary build and/or testing for review by senior team member or manager. Communicates upgrade milestones to project team and customers and manages to these. Creates, maintains and updates relevant test scripts. Performs intermediate system maintenance (e.g., working with sending systems to address interface errors, annual loading and updates for industry based edits).
Engages in ongoing communication with super-users and their managers related to supported application and operational processes. Employs strong communication skills to explain moderately complex issues and influence others in reaching and implementing effective solutions.
Regularly obtains feedback from super-users and their managers. May provide specialty training to user groups.
Guides less experienced team members in necessary build and testing.
May attend and present at external forums (i.e., Epic XGM Support - Expert Group Meeting).
In order to qualify, you must have: High School Diploma / GED, Bachelor's preferred
1 year of experience directly involved in Epic application support and/or implementation, 3 years preferred
Epic certification in the following module areas preferred: Hospital Billing
Hospital Billing Claims and Electronic Remittance Administration
Professional Billing
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, and Pension.
This role is eligible for a hybrid-remote schedule
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Email Alert for IT EPIC ANALYST II jobs in Boston, MA, United States
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