Computer and Information Systems Manager
Washington, DC, United States
Brief Overview Of Position Strategic Operational Solutions (STOPSO) is seeking candidates for a Computer and Information Systems Manager role to support a federal client where we are focused on delivering innovative operations and solutions through proven successful methods. The ideal applicant is versatile, with a broad background and demonstrated ability to produce quality work. You must be comfortable in a challenging, collaborative, multi-tasking, dynamic, high-tempo, deadline-intensive environment with a flexible work schedule supporting multiple customers. Description Of Duties Provide ServiceNow expertise to ensure business and technical requirements are implemented in the Internal Revenue Service (IRS) ServiceNow environments
Provide technical expertise to staff to advise on requirements for development and using the ServiceNow products owned by IRS, for the management and operations tools to support IRS information technology service desk
Advise Information Technology Service Desk on required services for ongoing operations and maintenance for virtual agents, self-service portal, knowledge management and eGain integration
Education, Experience, And Security Requirements The position requires proficiency in laptop and desktop computers
The position requires proficiency in operating systems and hardware technologies
The position requires strong customer service skills, both orally and written
Highly desired: Certified in ServiceNow and eGain software support, development, and implementation
Ability to obtain and maintain a Public Trust
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