Medical Director - Firehouse Animal Health Centers
Austin, TX, United States
Description
Medical Director - Firehouse Belterra
Join us at Firehouse Belterra, where 100 little things make a BIG difference!
Curious about what sets Firehouse apart? Watch a short video featuring insights from a few of our exceptional Firehouse doctors.
We take a team approach to veterinary medicine while maintaining at least a 2:1 Tech / Veterinarian ratio. We are Feline Friendly, uphold a Fear Free environment for our patients and support training for all our Team members too. We believe in building relationships with our clients to improve our ability to provide the best care possible for our patients. We offer communication and leadership training to accomplish these goals. We apply a Diversity, Equity, Inclusion lens in everything we do and love to give back to the community through donating veterinary services, helping with fundraisers, and volunteering our time to our community partners.
Position Overview
As the
Medical Director (MD),
your responsibility is to be the hospital's general manager, working with the Hospital Manager (HM) to tackle a wide range of sometimes difficult and complex tasks. You and the HM provide both management and leadership to the hospital team. You aid the HM and owners in determining the strategy for the hospital's growth and development, and you lead the charge in implementing the tactics that flow from the strategic plan.
The HM - MD team creates an excellent environment for the three stakeholder groups: clients, patients, and employees. This team is responsible for ensuring that the hospital provides quality patient care, excellent client service, diligent financial management, innovative marketing, effective human resources management, and other activities that support effective business operations. You will report directly to the Chief Medical Officer (CMO), with accountability to the Director of Operations (DO) and Chief Executive Officer (CEO).
Responsibilities
The MD is responsible for the following. This list may be revised at any time and additional duties not listed here may be assigned as needed.
Staff Management:
Assist the Chief Medical Officer (CMO) in hiring associate veterinarians
Assist the HM in hiring all other staff
Conduct performance reviews for veterinarians
Assist the HM in performance reviews for all other staff
Disciplinary action, including termination
Training, education, development, supervision of staff
Maintenance of high-quality service standards
Assist the CMO in scheduling of veterinarians
Modify and update systems, guidelines, and procedures as needed
Hospital policy / procedure education and compliance
Oversee one-on-one leadership sessions / development plans for veterinarians
Client Management:
Oversee client flow to ensure an excellent experience
Assist HM in handling difficult client interactions
Review and management of medical client complaints
Ensure thorough client communication by doctors
Oversee use of AVImark and associated technologies
Financial Management:
Review income statements and other financial data to improve revenues and profitability
Assist HM as needed to manage accounts receivable
Collaborate with HM to create business plan for the year
Work with CMO and HM to revise pricing on a regular basis
Marketing Management:
Understand, participate and support public relations, marketing events and programs
Assist HM in creating marketing tools and materials
Collaborate with HM to create the marketing plan for the year
Medical Management:
Incorporate practice medical development into doctor leadership sessions / CE plan
Keep medical inventory aligned with Firehouse philosophy and goals
Oversee management of medical equipment
Work with CMO to develop strategies to support our medical philosophy
Keep current with highest standards of medical care
Meetings:
Schedule and manage monthly doctor meetings
Participate in weekly HM / MD meetings
Meet regularly with Chief Medical Officer
Participate in monthly staff meeting
Professional Experience / Skills
Excellent communication and presentation skills
Ability to build long term relationships
Ability to develop visionary products and services
Comfortable in high growth environments
Experience with or willingness to learn budgeting and financial management
Willingness to learn management and leadership skills
Practical experience with client relations
Strong general medical and surgical experience
Personal Characteristics
Strong relationship building skills
High energy, passion, and drive to be successful
Aptitude for technology, or willingness to learn
An entrepreneurial mindset
Ability to process and respond to all communication in a timely manner
Fast learner, able to multi-task and be flexible to change
Ability to think creatively and problem solve
Team player who can work effectively in a fast growing, dynamic environment
Things You Need to Know
Dependable attendance / presence at the hospital is a must
Allergies to animals must be controllable through medication
Moves equipment weighing up to 40 pounds
Must be willing to work Saturday mornings and until all patients have been discharged
Potentially subject to high noise levels, bites and scratches, and hazardous chemicals
Education
DVM, VMD, or equivalent degree
Training / certification in business management, HR, finance, and accounting highly desirable
Our Core Values
Build Trust
Exceed Expectations
Collaborate Effectively
Show Compassion
Foster Education
Compensation
Firehouse offers a competitive salary and benefits package for full time employees. Benefits are available after 60 days.
Salary Range: $125,000 – $200,000+ per year
Benefits and Perks
CE: Paid CE days + Allowance + Fear Free Certification + Feline Friendly
Dues and Fees Paid: DEA, AVMA, State / Local VMAs, VIN
Generous ProSal Compensation With NO Negative Accrual
Benefits: FT Team Members are eligible for Medical, Dental, Vision, 401k, 401k Match, Team Member Discounts, Uniforms, Paid Time Off, Holiday pay
Located right on the cusp of the “Texas Hill Country,” the greater Austin area practically shouts, “Adventure awaits, y’all!” Outdoor fanatics, get ready to be spoiled for a choice with hiking and biking. Rivers and lakes around here don’t just sit pretty—they’re the life of the party. From standup paddleboard pros to tubing enthusiasts and wakeboarding daredevils, there’s a water sport for every flavor of thrill-seeker. Now, let’s talk about the culinary scene—it’s not just food; it’s a flavor explosion! The nightlife? Well, it’s like the Hill Country decided to throw a never-ending fiesta. We’re not bragging, but we have something to satisfy every palate and keep the party going strong. And did we mention we’re the “Live Music Capital” of the world? Brace yourselves for nightly serenades and dance-worthy beats. Because around here, the music never stops, and the dancing shoes are always on standby. Bring your furry friends along because this place isn’t just awesome for humans. It’s a pet-friendly town that caters to everyone—from lone wolves to bustling families.
For more information about Firehouse and our Medical Director position, visit our website, https://firehouse.vet/careers.We hope to see you soon!
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